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Family Health Operations Coordinator

1 month ago

Melbourne, Victoria, Australia Sprott Shaw College Full time

Sprott Shaw College is a leading provider of medical training programs, and we are seeking a highly skilled Family Health Operations Coordinator to join our team.


About the role


As the Family Health Operations Coordinator at Sprott Shaw College, you will play a pivotal role in ensuring the smooth operation of our family-centered practice. You will work collaboratively with our team of healthcare professionals to manage patient flow, coordinate appointments, and deliver exceptional service that enhances patient experiences.


This position offers room for growth, allowing you to implement and improve processes that enhance patient care and operational efficiency. If you are passionate about providing exceptional and proactive healthcare, we would love to hear from you.


You'll be responsible for:



  • Patient Care and Communication: You will provide warm and professional patient greetings, manage inquiries across various channels, and coordinate with our Health Navigator for seamless patient support.
  • Clinic Operations: You will own scheduling for our multidisciplinary team, manage electronic health records, coordinate diagnostic tests and referrals, and conduct meet-and-greet calls for new members.
  • Team Leadership: You will train and mentor team members, collaborate with clinical staff to enhance patient flow and clinic efficiency, and help develop policies and procedures.
  • Administrative Support: You will coordinate special services, manage inventory of medical supplies, support new service implementation, and work cross-functionally with the marketing team.

We're looking for:



  • A proven Medical Office Assistant with experience working in a healthcare setting. You have completed a recognized Medical Office Assistant program and are proficient with electronic medical record systems.
  • Excellent communication and organizational skills, with strong interpersonal skills and the ability to thrive in a fast-paced environment.
  • A driven problem solver with a growth mindset, who loves proactively enhancing operations and patient care.
  • Experience with pediatric and family-centered care is highly valued.

Work location: Victoria, BC
Hours: Full-Time
Wage Range: $26 – $28 per hour