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Hotel Operations Manager

1 month ago

Mount Gambier, South Australia Matthews Hospitality Full time
Mount Gambier Hotel - A Leadership Opportunity

Are you a seasoned hospitality professional seeking a challenging role in a renowned venue? We are looking for a highly motivated Venue Manager to spearhead operations, drive business growth, and take the hotel to new heights.

This is a unique opportunity to work with Matthews Hospitality Group, a family-owned business committed to its people, sustainability, and community engagement.

Key Responsibilities:

  • Strategic Leadership: Lead, mentor, and inspire department heads and staff to create a customer-centric culture that delivers exceptional service and maximises operational efficiency.
  • Business Growth: Drive revenue growth through innovative promotions, room sales, F&B activations, and local partnerships. Identify market opportunities to increase foot traffic and guest engagement.
  • Financial Management: Oversee all financial operations, including budgeting, forecasting, cost control, and reporting. Implement strategies to improve profitability and ensure all financial targets are exceeded in sales, wages etc.
  • Customer Experience: Develop and execute strategies to enhance guest satisfaction, address feedback, and ensure continuous improvement in service quality.
  • Compliance & Standards: Maintain high safety standards, legal compliance, and operational excellence, ensuring the hotel meets all industry regulations.
  • Community Engagement: Promote the hotel within the local community through networking, sponsorships, and events, enhancing the venue's reputation as a community hub.

Requirements:

  • Minimum five years of leadership experience in hotels/hospitality.
  • Experience in food, beverage, gaming, accommodation.
  • Available full-time over seven days.
  • RSA and RP Badge
  • RSG 1 and 2 at a minimum
  • Accommodation experience
  • Good time management and attention to detail
  • Qualifications in hospitality and/or leadership.

Why Matthews Hospitality Group?

As part of the Matthews Hospitality Group, you'll enjoy a comprehensive range of benefits designed to support your professional growth, well-being, and work-life balance:

  • Career Development: Access to leadership training, ongoing professional development, and opportunities for career progression within a supportive family-owned business
  • Health & Well-being: Discounted gym memberships along with access to Bupa Health Plans to prioritise your physical and mental health
  • Meal Benefits: On-site meal account plus a 40% discount on meals across all our hotels in South Australia and additional perks.
  • Sustainability Initiatives: Be part of an organisation that contributes to reducing our environmental impact through eco-friendly practices and local sourcing.
  • Financial Perks: Benefit from our positive salary packaging options, including novated leasing and superannuation support, allowing you to maximise your take-home pay
  • Employee Wellness: With accredited Mental Health First Aiders in every hotel, you'll have access to a range of mental health support services to ensure a positive work environment