Lead Case Manager

3 weeks ago

Burpengary, Queensland, Australia IFYS Ltd Full time
About the Opportunity

IFYS Ltd is seeking a skilled and motivated leader to fill the role of Lead Case Manager in a residential program. This position is a frontline management position overseeing one residential program and a team of Residential Youth Workers.

The successful candidate will make a positive impact in the lives of children and young people by ensuring they are provided high standards of care in a safe living environment.

Key Responsibilities
  • Manage and oversee the day-to-day running of the program
  • Provide leadership and management to all staff, including supervision and development
  • Ensure that the program provides trauma-informed therapeutic care to young people within a safe, clean, and hygienic environment
  • Manage positive relationships with all stakeholders
  • Ensure the program adheres to all reporting and documentation requirements
  • Write Safety Plans and contribute to Positive Behaviour Support Plans
  • Attend critical appointments with young people and facilitate/attend relevant meetings
  • Complete rosters that reflect smart rostering and industrial compliance
  • Plan and conduct developmentally appropriate individual and group activities consistent with meeting the young people's needs and goals in line with Case Plans
  • Contribute to efficient and comprehensive onboarding, induction, and training of new staff
Requirements for the Role
  • Experience working in a leadership position in a similar field
  • A relevant tertiary qualification, Diploma level or higher
  • Knowledge of relevant legislation and best practices
  • Excellent interpersonal and communication skills, with the ability to build and maintain effective relationships with all stakeholders
  • Demonstrated leadership abilities, including the capacity to motivate and empower a team to achieve positive outcomes
  • Sound judgment, problem-solving skills, and the ability to handle crisis situations calmly and effectively
  • Exceptional time management and prioritization skills
  • Demonstrated experience in maintaining program compliance
  • A continuous learning mindset
What's on Offer?
  • Permanent leadership role
  • Full-time role, Monday to Friday roster
  • Salary base $97,377 per annum + super
  • Not-for-profit salary packaging options to increase take-home pay
  • Career and professional development opportunities
  • Skilled leadership and supportive team environment
  • Unique in-house training opportunities

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