Technical Support Specialist
2 weeks ago
Job Title: Technical Support Specialist
This role involves providing site-based technical support to our users. You will conduct maintenance and troubleshooting activities as part of a national User Experience team.
Key Responsibilities:
- Project work, onsite support, remote user support, and travel to other locations as required
- Acting upon incident and requests, providing prompt solution-based support
- Data entry into ServiceNow for analysis or further escalation if required
- General software and hardware support including (but not limited to) Windows 10, Windows 11, Office 365 Suite, AD, SCCM, Citrix, Basic Networking, Airport Peripherals/Technologies, MDM/Intune
Requirements:
- Demonstrated experience of providing desktop/field services within an enterprise level organisation
- Sound knowledge across technologies including Active Directory, O365, SCCM, Citrix, Windows 10, and Azure Desktop
- Experience working with Apple products and/or completed Microsoft or vendor-based courses
- Experience in use of ITSM systems (ServiceNow highly desirable)
- Strong customer service focus and professional communication skills
- An ability to work on site, 5 days per week with a 24/7 on-call rotation
- Australian drivers' licence and reliable car (expenses to be claimed)
About Us:
We value diversity and are actively seeking candidates with varied backgrounds. In selecting the right person for this role, we will consider your skills and experience as well as your personal qualities, attitude and potential for development.
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