Guest Services Agent

1 week ago

Sydney, New South Wales, Australia Lancemore Hotel Group Full time

**Full time role**:

- ** Free "U" Day - get a paid day off on your Birthday**:

- ** Convenient location close to public transport**:

- ** Competitive salary, excellent work conditions and employee discounts on food, wine and accommodation.**:

- ** Advance your Hotel career and develop your Front Office skills**

Join a supportive, friendly Front Office Team at the CKS Sydney Airport Hotel.

**ABOUT THE ROLE**:

- Deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
- Be an ambassador for the Hotel, positively representing and promoting our boutique brand
- Be a key part of the guest experience, interacting wherever and whenever possible
- Ensure a smooth check in and out process for our guests utilising the Hotel's PMS system
- Answer and process reservation enquiries, make recommendations and upsell rooms according to availability
- Coordinate with other departments
- Answer and dispatch both incoming external and internal calls
- Maintain sufficient knowledge of all room rates and available packages
- Follow up on all guest requests and complaints

**ABOUT YOU**:

- Have a desire to genuinely help people and connect well with our Guests and staff alike
- Front Office/reservation experience preferred but not essential
- Success in a similar role preferred but not essential, we are employing on attitude not just experience
- Deliver exceptional guest service and get a kick out of helping, problem-solving and being accountable for your workload
- An acute eye for detail and exceptional interactive social skills
- Ability to work under pressure in a varied, fast paced environment, by taking initiative and working collaboratively
- Commitment with flexibility to work mornings, evenings, overnights, weekends and public holidays
- Positive mindset and a "can do" attitude

**ABOUT US**:
**CKS Sydney Airport Hotel**

Located only 5 minutes from Sydney's International Airport and only 10 minutes from the Domestic Terminal, CKS Sydney Airport Hotel is conveniently situated only 13km from the CBD. This high-volume dynamic Airport Hotel features 121 rooms and a contemporary Restaurant and Bar that caters to a mix of travelers from corporate, government, interstate, and international sectors.

**Lancemore Hotel Group**

Founded in 1986, **The Lancemore Group** is a leading Australian boutique lifestyle brand and pioneer in boutique hotels and residential conference facilities.
- Our hotels offer boutique accommodation, conferences & meetings, weddings & events, critically acclaimed restaurants and an award winning wines.
- We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
- You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.

If you are a talented, passionate and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then...

Click the** "APPLY NOW" **Button

**Our Values**

Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth

**Follow us on LinkedIn

  • Guest Service Agent

    1 week ago

    Sydney, New South Wales, Australia Capella Hotel Group Full time

    Sydney, NSW, AUSHourlyFull TimeAbout Capella Hotels and Resorts.Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected, to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer...

  • Guest Service Agent

    1 week ago

    Sydney, New South Wales, Australia Ihg Hotels & Resorts Full time

    Join to apply for the Guest Service Agent role at IHG Hotels & Resorts3 days ago Be among the first 25 applicantsJoin to apply for the Guest Service Agent role at IHG Hotels & ResortsInterContinental Double Bay is looking for an experienced Guest Service Agent or someone with hotel experience looking to take that next stepAs a Guest Service Agent, you will...

  • Guest Service Agent

    1 week ago

    Sydney, New South Wales, Australia Mercure It Full time

    Overview Join to apply for the Guest Service Agent role at MERCURE IT Mercure Sydney Bankstown is seeking a dynamic and enthusiastic full-time Guest Service Agent to be the face of our hotel and create lasting impressions for our guests.What will you be doing?Deliver service excellence, from check in to check out and everywhere in between Complete a wide...

  • Guest Service Agent

    5 days ago

    Sydney, New South Wales, Australia Voyages Indigenous Tourism Full time

    Relocate to Ayers Rock Resort, NT for a once in a lifetime experience.- Small town, big community feel with staff pool, gym and weekly activities.- Affordable accommodation, shift meals, resort discounts to cut cost of living.- An Epic Icon needs an Epic Team_Are you looking for a once-in-a-lifetime opportunity? Ayers Rock Resort is searching for a **Guest...

  • Guest Service Agent

    2 weeks ago

    Sydney, New South Wales, Australia Voyages Indigenous Tourism Australia Full time $104,000 - $130,878 per year

    An Epic Icon needs an Epic TeamAre you looking for a once-in-a-lifetime opportunity? Ayers Rock Resort is searching for aGuest Service Agentto live and work onsite at Yulara, NT which is 20 min drive from Uluru, one of Australia's most iconic and culturally significant landmarks.We are seeking a customer focused and experienced guest service agent to welcome...

  • Guest Service Agent

    6 days ago

    Sydney, New South Wales, Australia beBeeGuestService Full time $60 - $90

    Job Title: Guest Service Agent">This role is ideal for individuals who enjoy interacting with people and providing exceptional service. As a Guest Service Agent, you will be responsible for managing arrivals and departures of guests, providing excellent customer service by responding to requests efficiently and courteously.">Key responsibilities include...

  • Guest Service Agent

    1 week ago

    Sydney, New South Wales, Australia beBeeHospitality Full time $60,070 - $70,070

    Guest Service Agent JobPan Pacific Hotels Group, a global hospitality leader, is seeking an experienced Guest Service Agent to join their team. The role involves providing exceptional care and hospitality to guests throughout their stay.The ideal candidate will have strong communication and listening skills, with the ability to build rapport with team...

  • Guest Service Agent

    2 weeks ago

    Sydney, New South Wales, Australia MERCURE IT Full time

    Overview Join to apply for the Guest Service Agent role at MERCURE IT Mercure Sydney Bankstown is seeking a dynamic and enthusiastic full-time Guest Service Agent to be the face of our hotel and create lasting impressions for our guests. What will you be doing?Deliver service excellence, from check in to check out and everywhere in between Complete a wide...

  • Guest Service Agent

    2 weeks ago

    Sydney, New South Wales, Australia MERCURE IT Full time

    Overview Join to apply for the Guest Service Agent role at MERCURE IT Mercure Sydney Bankstown is seeking a dynamic and enthusiastic full-time Guest Service Agent to be the face of our hotel and create lasting impressions for our guests. What will you be doing?Deliver service excellence, from check in to check out and everywhere in between Complete a wide...

  • Guest Service Agent

    1 week ago

    Sydney, New South Wales, Australia Pro-Invest Careers Full time

    About Us:Pro-invest Groupis a leading global asset management firm specializing in real estate and hotel development across Australia and New Zealand. We proudly partner with world-renowned brands such as Holiday Inn Express, voco, Hotel Indigo, Kimpton, and Sebel. At Pro-invest, we believe in creating unique guest experiences, and we are looking for...