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Technical Support Specialist
2 weeks ago
We are currently seeking a highly skilled Technical Support Specialist to provide professional and effective first and second level support to all users globally on the various networks and computer systems.
This is an excellent opportunity for someone with a passion for technology and strong communication skills to grow within a dynamic environment.
Key Responsibilities:
- Provide exceptional technical assistance via phone, email, and ticketing systems.
- Log, prioritize, and track incidents and service requests through to resolution.
- Offer 1st line technical support for hardware, software, networks, and mobile devices.
- Troubleshoot common business applications, Windows, Microsoft Office, Teams, printers, VPNs, and mobile devices.
- Evaluate and escalate complex issues to 2nd/3rd line support as required.
- Maintain accurate documentation of tickets, actions taken, and resolution outcomes.
- Deliver outstanding customer service while managing user expectations.
- Contribute to knowledge base articles and continuous improvement initiatives.
- Assist in setting up new users, devices, and access permissions.
Key Requirements:
- Previous experience in a Technical Support or Help Desk role.
- Strong knowledge of Microsoft Windows, Microsoft Office, and general desktop troubleshooting.
- Familiarity with Active Directory, password resets, and user account management.
- Excellent communication and interpersonal skills.
- Ability to prioritize and manage multiple issues in a fast-paced environment.
