Associate Solutions Consultant

2 months ago

Melbourne, Victoria, Australia Zendesk, Inc. Full time
Job Description

**About the Role**

We are seeking a highly skilled and motivated individual to join our team as an Associate Solutions Consultant at Zendesk, Inc. In this role, you will play a crucial part in delivering exceptional customer and employee experience (CX and EX) solutions.

**Key Responsibilities**

  • Support our sales team by providing technical and functional guidance on key opportunities, ensuring seamless product selection and implementation.
  • Develop a deep understanding of customer requirements and effectively communicate how Zendesk's solutions meet their needs.
  • Present technical information during remote calls and video conferences, driving customer satisfaction through successful technical solution implementation.
  • Collaborate closely with your team to challenge, support, and celebrate each other's achievements, fostering a culture of excellence.
  • Stay up-to-date with industry insights and business value selling skills, continuously enhancing your expertise in our fast-paced environment.
  • Focus on securing wins and contributing to our world-class customer experience, ensuring customer satisfaction and loyalty.

**Requirements**

  • 2-3 years of related experience, with at least 1 year of software pre-sales experience.
  • Exceptional interpersonal, communication, persuasion, presentation, and writing skills.
  • Proven problem-solving skills, meeting business requirements with technical solutions.
  • An enthusiastic and motivated attitude, excelling in a dynamic and fast-paced environment.
  • Obvious passion and people skills to inspire confidence among colleagues and clients.

**Qualifications**

  • Bachelor's degree in a relevant field or equivalent experience.
  • Strong technical background with awareness of web/scripting technologies, HTML, CSS, JavaScript, and SaaS applications.
  • Ability to work strictly to deadlines and handle multiple priorities.

**Preferred Qualifications**

  • Experience working in or with call centers, including an understanding of standard methodologies and standard processes.
  • Proven track record in driving customer satisfaction and technical implementations.

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