Senior Service Delivery Lead
7 days ago
This is a permanent full-time position covering Cockburn, Mosman Park & Peel Regions.
The salary range for this role is $87,489 - $91,351 per annum, with additional benefits including up to $18,550 in salary packaging and 17.5% leave loading payable on annual leave.
Key Responsibilities- Work closely with customers, their families/guardians, Rocky Bay support services and other stakeholders to deliver seamless service experiences.
- Conduct thorough suitability checks to ensure services are costed, planned and delivered according to customer plans.
- Manage overall waitlists across team leader areas to guarantee responsive services.
- Analyse data throughout the customer journey, including customer plan utilisation, entry and exit from services.
- Promote continuous improvement of service offerings based on trends, customer feedback and data insights.
- Lead, manage and support direct reports through coaching, mentoring and performance management.
- Support team leaders in maintaining a culture of service excellence, ensuring the team is adequately supported and resourced.
- Able to have meaningful conversations with stakeholders and customers to identify needs and service requirements.
- Demonstrate highly developed organisational skills, effectively managing workload and meeting deadlines.
- Minimum 3 years of experience in a management role.
- Excellent communication skills, both verbal and written, with confidence in presentation skills.
- Demonstrated commitment to a person-focused culture and delivering quality outcomes to customers.
- Experience in managing budgets and maintaining relevant finance records.
- Strong computer skills, with proficiency in MS Office applications and Client Data Management systems.
- Access to a wide range of employee benefits and health and wellness programs.
- Enjoy a great work-life balance.
- Bring a friend on-board and receive a $2000 reward.
- Purchased Leave Program to increase annual leave up to 6 weeks each year.
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