Senior Service Delivery Lead

1 week ago


Mosman Park, Australia Rocky Bay Full time
About This Role

This is a permanent full-time position covering Cockburn, Mosman Park & Peel Regions.

The salary range for this role is $87,489 - $91,351 per annum, with additional benefits including up to $18,550 in salary packaging and 17.5% leave loading payable on annual leave.

Key Responsibilities
  • Work closely with customers, their families/guardians, Rocky Bay support services and other stakeholders to deliver seamless service experiences.
  • Conduct thorough suitability checks to ensure services are costed, planned and delivered according to customer plans.
  • Manage overall waitlists across team leader areas to guarantee responsive services.
  • Analyse data throughout the customer journey, including customer plan utilisation, entry and exit from services.
  • Promote continuous improvement of service offerings based on trends, customer feedback and data insights.
Leadership and Management
  • Lead, manage and support direct reports through coaching, mentoring and performance management.
  • Support team leaders in maintaining a culture of service excellence, ensuring the team is adequately supported and resourced.
Requirements
  • Able to have meaningful conversations with stakeholders and customers to identify needs and service requirements.
  • Demonstrate highly developed organisational skills, effectively managing workload and meeting deadlines.
  • Minimum 3 years of experience in a management role.
  • Excellent communication skills, both verbal and written, with confidence in presentation skills.
  • Demonstrated commitment to a person-focused culture and delivering quality outcomes to customers.
  • Experience in managing budgets and maintaining relevant finance records.
  • Strong computer skills, with proficiency in MS Office applications and Client Data Management systems.
Benefits
  • Access to a wide range of employee benefits and health and wellness programs.
  • Enjoy a great work-life balance.
  • Bring a friend on-board and receive a $2000 reward.
  • Purchased Leave Program to increase annual leave up to 6 weeks each year.


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