Service Delivery Head

1 week ago

Sydney Olympic Park, Australia Toll Group Full time

Company Description
**About Toll Group**

Group IT provides technology strategy, governance, delivery, and support for all of Toll. The team enable Toll with the right technology foundations and business systems to grow the business and support our customer needs.

**Job Description**:
We have a newly created opportunity for a **Service Delivery Head** to join our Group IT Infrastructure and Applications Services team.

As **Service Delivery Head**, you will lead a national team of Service Delivery Managers, where you will work closely with a broad range of internal business stakeholders to meet their business IT infrastructure needs.

**Key responsibilities include**:

- Work with business to understand Service expectation/ feedback and work with respective IT Teams to align the same.
- Own Regional Infrastructure & Field Services function (in case of Infrastructure). Own set of Business Applications or services (in case of Applications Services).
- Manage formal Governance meetings with respective Business: Region / BU and major IT counterparts.
- Engage with and manage outputs from multiple vendors and partners in a Global Delivery model.
- Proactively engage with senior business and IT stakeholders (at Executive General Manager, General Manager, Head Of levels) as a leader in the region accountable for overall service delivery.
- Manage engagement with business leaders to understand associated business technology demands and requirements, and facilitate fulfilment through delivery channels.

**Qualifications**:
**About you**

**To ensure your success you will possess**:

- 15+ years’ experience managing IT Infrastructure Services in global environment
- Experience running infrastructure and platform services in a public cloud platform and / or on-premise including end user services
- Extensive knowledge of hardware, software’s and tools
- Experience with desktop and server operating systems, including Windows & MacOS
- Proven track record of developing and providing SLAs and Service Desk deliverables
- Demonstrated experience in the management of a technical support/service delivery team
- Strong networking skills with a deep understand of TCP/IP, VLAN’s, DNS and load balancing.
- Experience with configuration management automation and monitoring tools
- Post-graduate qualifications in a computing and/or business discipline and extensive relevant experience
- ITIL Certification with extensive management experience and proven management expertise

Additional Information
**Be Connected**:
With a bold vision and innovative drive, join our 16,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. Join us and take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it’s what makes our possibilities endless.

You must be entitled to work in** Australia **and be prepared to undertake pre-employment checks including a criminal history check and medical.

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