Service Delivery Head

2 weeks ago


Sydney Olympic Park, Australia Toll Group Full time

Company Description
**About Toll Group**

Group IT provides technology strategy, governance, delivery, and support for all of Toll. The team enable Toll with the right technology foundations and business systems to grow the business and support our customer needs.

**Job Description**:
We have a newly created opportunity for a **Service Delivery Head** to join our Group IT Infrastructure and Applications Services team.

As **Service Delivery Head**, you will lead a national team of Service Delivery Managers, where you will work closely with a broad range of internal business stakeholders to meet their business IT infrastructure needs.

**Key responsibilities include**:

- Work with business to understand Service expectation/ feedback and work with respective IT Teams to align the same.
- Own Regional Infrastructure & Field Services function (in case of Infrastructure). Own set of Business Applications or services (in case of Applications Services).
- Manage formal Governance meetings with respective Business: Region / BU and major IT counterparts.
- Engage with and manage outputs from multiple vendors and partners in a Global Delivery model.
- Proactively engage with senior business and IT stakeholders (at Executive General Manager, General Manager, Head Of levels) as a leader in the region accountable for overall service delivery.
- Manage engagement with business leaders to understand associated business technology demands and requirements, and facilitate fulfilment through delivery channels.

**Qualifications**:
**About you**

**To ensure your success you will possess**:

- 15+ years’ experience managing IT Infrastructure Services in global environment
- Experience running infrastructure and platform services in a public cloud platform and / or on-premise including end user services
- Extensive knowledge of hardware, software’s and tools
- Experience with desktop and server operating systems, including Windows & MacOS
- Proven track record of developing and providing SLAs and Service Desk deliverables
- Demonstrated experience in the management of a technical support/service delivery team
- Strong networking skills with a deep understand of TCP/IP, VLAN’s, DNS and load balancing.
- Experience with configuration management automation and monitoring tools
- Post-graduate qualifications in a computing and/or business discipline and extensive relevant experience
- ITIL Certification with extensive management experience and proven management expertise

Additional Information
**Be Connected**:
With a bold vision and innovative drive, join our 16,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. Join us and take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it’s what makes our possibilities endless.

You must be entitled to work in** Australia **and be prepared to undertake pre-employment checks including a criminal history check and medical.



  • Sydney Olympic Park, Australia Toll Group Full time

    Company Description **About Toll Group** Group IT provides technology strategy, governance, delivery, and support for all of Toll. The team enable Toll with the right technology foundations and business systems to grow the business and support our customer needs. **Job Description**: **Location**: Sydney Olympic Park As we continue our journey of...


  • Sydney, Australia u&u Recruitment Partners Full time

    **Your New Employer**: u&u. Recruitment Partners has been engaged by a highly reputable and rapidly growing IT Services company to recruit a permanent Head of Service Delivery role. The company has a head office in Parramatta and offer flexible WFH options (3-days work from home). They have approx. 30 employees and support mid-market (20-200 seats) and...

  • Head of Delivery

    2 weeks ago


    Sydney, New South Wales, Australia Lanson Partners Recruitment Pty Ltd Full time

    Large Financial Services business Planning and delivery of large modernisation transformation program- $250k to $270k+S +bonusHead of Delivery and Planning - Financial ServicesOur client, a leading financial services business, is seeking a Head of Delivery and Planning to join their team. This is a critical leadership role responsible for ensuring the...


  • Macquarie Park, Australia IMile Delivery Full time

    **IMile Delivery** provides clients with a full range of logistics services covering cross-border direct mail package, last mile delivery, destination country express customs clearance, first route logistics, air and sea transportation services. Our logistics network currently serves over 14 nations, including the China, U.A.E, KSA, Jordan, Oman, Kuwait,...

  • Head of Cx Delivery

    2 weeks ago


    Sydney, New South Wales, Australia Nucleus Global Solutions Full time

    Head of CX Delivery - Cloud Communication LeaderThis impressive CX technology and services market leader delivers elegant, customised CX software platforms to a range of enterprise customers across the region and with an ever-increasing customer and project portfolio this has heralded the requirement for Head of CX Delivery to lead and manage the delivery...


  • Macquarie Park, Australia IMile Delivery Full time

    **IMile Delivery** provides clients with a full range of logistics services covering cross-border direct mail package, last mile delivery, destination country express customs clearance, first route logistics, air and sea transportation services. Our logistics network currently serves over 14 nations, including the China, U.A.E, KSA, Jordan, Oman, Kuwait,...

  • Head of Delivery

    2 weeks ago


    Sydney, New South Wales, Australia QBE Full time

    Primary DetailsTime Type: Full timeWorker Type: EmployeeHead of Delivery - Core FoundationsThe opportunity Key delivery leadership role in the QBE AUSPAC Modernisation Significantly influence and impact on our technology uplift Sydney, NSW Permanent, full time positionYour new roleQBE's Australia Pacific (AUSPAC) Division is undergoing on an enterprise...


  • Sydney, Australia Lion Pty Ltd Full time

    24 Mar 2024- Sydney, NSW, AU- Don’t settle for ordinary - we welcome those on the hunt for more! At Lion, we believe that life is short and working in Growth just feels different when you sit at the heart of human connection and good times. So put a spark back in your day, working in an exciting industry as unique as you and with outstanding brands that...


  • Sydney, New South Wales, Australia Lion Pty Ltd Full time

    24 Mar 2024- Sydney, NSW, AU- Don't settle for ordinary - we welcome those on the hunt for more At Lion, we believe that life is short and working in Growth just feels different when you sit at the heart of human connection and good times. So put a spark back in your day, working in an exciting industry as unique as you and with outstanding brands that those...

  • Head of Delivery

    4 weeks ago


    Sydney, Australia Lanson Partners Recruitment Pty Ltd Full time

    Large Financial Services business - Planning and delivery of large modernisation transformation program - $250k to $270k+S +bonus Head of Delivery and Planning - Financial Services Our client, a leading financial services business, is seeking a Head of Delivery and Planning to join their team. This is a critical leadership role responsible for ensuring the...

  • Head of Delivery

    2 weeks ago


    Sydney, New South Wales, Australia Redpath Partners Full time

    Drive projects from inception to successful completion Shape the city's skyline and leave a lasting impact on communities Take on a key leadership role with autonomy and decisionmaking authorityOur client is an innovative and dynamic company at the forefront of the industry, known for their exceptional projects that redefine urban living. With a passion for...

  • Head Coach, Archery

    3 weeks ago


    Sydney Olympic Park, Australia NSW Government -NSW Institute of Sport Full time

    **About us** The NSW Institute of Sport [NSWIS] is a high-performance sporting organisation that supports Australian athletes to become world’s best. We reach all regions of NSW with an Olympic and Paralympic training facility based at Sydney Olympic Park and high-performance hubs across NSW that provide world class daily training environments for our...


  • Sydney, New South Wales, Australia Green Recruitment Company Full time

    Job title: Head of Project DeliveryLocation: Sydney, New South Wales, Australia (On-site)TGRC partnered with a leading energy generation platform as they look to hire a Head of Project Delivery focused on their Wind portfolio.In this role you will oversee major wind projects from conception and early development through to financial close, managing multiple...


  • Sydney, New South Wales, Australia Qantas Airways Full time

    Head of Agile Delivery Optimisation page is loaded Head of Agile Delivery Optimisation Apply locations Sydney time type Full time posted on Posted Today job requisition id R97478 Challenge yourself and transform Qantas Loyalty's operational agility as Head of Agile Delivery Optimisation Transform Qantas Loyalty's strategic vision into tangible results as...

  • Head of Delivery

    2 weeks ago


    Sydney, New South Wales, Australia 86 400 Full time

    We're looking for a Head of Delivery to drive project's in our Everyday Banking and Operations space - join us Fast paced environment with strong pipeline of projects to deliver Hybrid working model 3 days in the office in central Sydney location Career progression opportunities as our business growsAbout usAt ubank, we want to empower the digital...


  • Sydney, New South Wales, Australia Qantas Airways Full time

    Head of Agile Delivery Optimisation page is loaded Head of Agile Delivery Optimisation Apply locations Sydney time type Full time posted on Posted Yesterday job requisition id R97478 Challenge yourself and transform Qantas Loyalty's operational agility as Head of Agile Delivery Optimisation Transform Qantas Loyalty's strategic vision into tangible results...


  • Sydney, Australia Delivery Centric Technologies Full time

    **Role: Azure Data Architect** Hello Folks, We are looking for passionate professionals who are passionate about their job and want to make a difference with their consulting and solutioning skills, who are ready to take challenges and test their skills to provide the best solutions. We are currently looking for the below roles **About Delivery...

  • Head of Industrial

    2 months ago


    Sydney, Australia Aurex Group Limited Full time

    Drive the team across $Bn AUD+ Projects - Grow the business from a new opportunities perspective - Immediate requirement **NSW Head of Development & Projects - $300-$350k ++** **Sydney, Australia** **Job Description**: Our client IS currently seeking a NSW Head of Development & Projects to join the Industrial and logistics division. As the NSW Head, you...

  • Head of Learning

    4 weeks ago


    Sydney, Australia Service Stream Full time

    Primary Location Sydney, NSW Job Description Summary Reporting into the GM Talent and Capability, the Head of Learning will be responsible for leading our performance culture by continuing to develop and improve the capability of our people, with a key focus on our national workforce. This is an opportunity to transform the learning offering for our...


  • Sydney, Australia Qantas Full time

    Challenge yourself and transform Qantas Loyalty's operational agility as Head of Agile Delivery OptimisationTransform Qantas Loyalty's strategic vision into tangible results as Head of Agile Delivery OptimisationPermanent position based at our Head Office in Mascot Qantas Loyalty is an integral part of the Qantas brand, with a vision to be the most valued...