Service Delivery Lead

2 weeks ago


Mosman Park, Australia Rocky Bay Full time

About Us

At Rocky Bay, we are committed to delivering exceptional service to our customers. We value diversity and inclusivity, and strive to create a culture where everyone feels welcome and valued.

The Role

We are seeking an experienced Service Manager to lead our team in the South of the River portfolio. As a key member of our leadership team, you will be responsible for developing and implementing strategies to deliver high-quality services to our customers.

About the Job

This is a permanent full-time position, covering the Cockburn, Mosman Park, and Peel regions. The successful candidate will have significant experience in a management role, with a proven track record of delivering results in a fast-paced environment.

Key Responsibilities

  • Develop and implement strategies to improve service delivery and customer outcomes
  • Lead a team of direct reports, providing coaching, mentoring, and performance management
  • Work closely with stakeholders, including customers, families, and other support services
  • Manage waitlists and service planning to ensure responsive services
  • Monitor and act on data across the customer journey
  • Identify and report reputation risks to the Area Manager

Requirements

  • Proven experience in a management role, with a focus on service delivery and customer outcomes
  • Strong communication and interpersonal skills, with the ability to build relationships with diverse stakeholders
  • Highly developed organizational skills, with the ability to manage workload and meet deadlines
  • Experience in managing budgets and finance records
  • Strong computer skills, with experience in MS Office applications and client data management systems

What We Offer

  • A competitive salary of $87,489 - $91,351 per annum
  • Salary packaging up to $18,550 per annum
  • Leave loading (17.5% payable on annual leave)
  • Purchased leave program, allowing up to 6 weeks of additional annual leave per year
  • A range of employee benefits and health and wellness programs
  • A supportive and inclusive work environment

How to Apply

If you are a motivated and experienced professional looking for a new challenge, please click "Apply" now. We look forward to welcoming you to our team.



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