Service Delivery Lead
2 weeks ago
About Us
At Rocky Bay, we are committed to delivering exceptional service to our customers. We value diversity and inclusivity, and strive to create a culture where everyone feels welcome and valued.
The Role
We are seeking an experienced Service Manager to lead our team in the South of the River portfolio. As a key member of our leadership team, you will be responsible for developing and implementing strategies to deliver high-quality services to our customers.
About the Job
This is a permanent full-time position, covering the Cockburn, Mosman Park, and Peel regions. The successful candidate will have significant experience in a management role, with a proven track record of delivering results in a fast-paced environment.
Key Responsibilities
- Develop and implement strategies to improve service delivery and customer outcomes
- Lead a team of direct reports, providing coaching, mentoring, and performance management
- Work closely with stakeholders, including customers, families, and other support services
- Manage waitlists and service planning to ensure responsive services
- Monitor and act on data across the customer journey
- Identify and report reputation risks to the Area Manager
Requirements
- Proven experience in a management role, with a focus on service delivery and customer outcomes
- Strong communication and interpersonal skills, with the ability to build relationships with diverse stakeholders
- Highly developed organizational skills, with the ability to manage workload and meet deadlines
- Experience in managing budgets and finance records
- Strong computer skills, with experience in MS Office applications and client data management systems
What We Offer
- A competitive salary of $87,489 - $91,351 per annum
- Salary packaging up to $18,550 per annum
- Leave loading (17.5% payable on annual leave)
- Purchased leave program, allowing up to 6 weeks of additional annual leave per year
- A range of employee benefits and health and wellness programs
- A supportive and inclusive work environment
How to Apply
If you are a motivated and experienced professional looking for a new challenge, please click "Apply" now. We look forward to welcoming you to our team.
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