Guest Experience Specialists

2 weeks ago

Cessnock, New South Wales, Australia beBeeCustomer Full time $40,000 - $70,000
Guest Experience Specialists

At our organization, we are committed to delivering exceptional guest experiences and fostering a workplace culture that celebrates innovation, collaboration, and personal growth. Our team of professionals is dedicated to providing warm and friendly receptions to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.

Key Responsibilities:
  • We maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
  • We oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
  • We act as primary points of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.
Qualifications:
  • Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
  • Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
  • Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
  • Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
  • Maintains a polished and professional presentation, reflecting the values and standards of the organization.
  • Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

Why Work With Us?

  • We offer a competitive salary and benefits package, including opportunities for career advancement and professional growth.
  • We foster a collaborative and inclusive work environment, promoting diversity and equality in all aspects of our business.

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