Frontline Experience Coordinator

2 weeks ago

Cessnock, New South Wales, Australia beBeeGuestExperience Full time $65,000 - $95,000

The Guest Service Agent is a pivotal role in crafting exceptional guest experiences. This vital position requires the ability to deliver seamless check-ins, provide personalized recommendations, and offer prompt assistance throughout a guest's stay.

Key Responsibilities:
  • Guest Welcome - Ensure smooth and efficient check-in process by delivering warm and welcoming reception to guests.
  • Communication - Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels.
  • Reservation Management - Process guest reservations, updates, and special requests accurately, utilizing property management systems.
  • Guest Support - Act as a primary point of contact for guests throughout their stay, offering prompt assistance and resolving issues promptly.
Required Skills and Qualifications:
  • Proven track record of delivering high-quality service within a hotel or customer-facing environment.
  • Exceptional ability to articulate information clearly and effectively across various mediums.
  • Demonstrated commitment to exceeding guest expectations and maintaining high satisfaction levels.
  • Polished and professional presentation, reflecting the organization's values and standards.
  • Ability to work weekends, public holidays, and varying shifts to meet operational requirements.
What We Offer:
  • Career Growth: Opportunities for learning and development programs to enhance career prospects.
  • Hotel Perks: Exclusive discounts on stays at participating hotels.
  • Global Rewards: International accommodation discounts and cashback offers.
  • Wellness Benefits: Employee Assistance Program and tailored wellness support.
  • Generous Leave: Parental and birthday leave.

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