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Venue Operations Manager

2 months ago

Spring Hill, Queensland, Australia Ovolo Group Full time
{"title": "Venue Manager Role", "description": "About Ovolo Group

We're a lifestyle brand with a passion for delivering exceptional experiences to our guests. Our hotels and restaurants are located in Hong Kong, Australia, and Indonesia, and we're always looking for talented individuals to join our team.

The Role

We're seeking a skilled Venue Manager to lead our team and ensure that our guests receive a world-class experience. As a Venue Manager, you'll be responsible for driving and mentoring our team, influencing and motivating them to deliver exceptional service and guest experiences.

You'll work closely with our General Manager to develop and implement strategies to improve our service standards and procedures. You'll also be responsible for managing the venue from end to end, ensuring a smooth operation of all moving parts, and maintaining the highest level of service.

As a key leader in our business, you'll be responsible for ensuring that every guest has a seamless and entertaining experience in our venue. You'll also be responsible for finding growth opportunities, activation, and delivery, as well as effective financial management around Cost of Goods Sale, sales budgets, and profits.

Key Responsibilities
  • Lead from the front, ensuring your team understands what exceptional looks like every day
  • Upskill and develop each team member specifically around premium product knowledge and service standards
  • Accountability for day-to-day operations and business performance
  • Ensure each and every guest has a seamless and entertaining experience in our venue
  • Finding growth opportunities, activation, and delivery
  • Effective financial management around Cost of Goods Sale, sales budgets, and profits
  • Effective stock management, quality improvement, and reporting
  • Lead a large team of passionate individuals to ensure they are consistently delivering an exceptional experience to our guests
  • Maintain a vibrant and inviting atmosphere, ensuring our venue is always immaculate
  • Ensure that our focus is always on the guest and their experience
  • Manage strong financial controls as well as initiate and execute growth strategies to increase top-line sales
  • Monitor service standards and procedures followed by team members and take action where standards are not achieved, including informal and formal performance management processes
  • Proactively drive team morale and promote a productive and enjoyable team culture and environment
  • Make decisions and take appropriate action in regards to problems or conflicts between team members
  • Ensure optimum efficiency and achievement by focusing on business needs, setting priorities, and maximizing productivity and development of strategic organization goals that pertain to hotel and F&B operational performance and achieve business goals
  • Implement and monitor feedback mechanisms to improve operations and the service culture
What You'll Get
  • A chance to shine in a brilliant team environment in the coolest new hotel brand in Australia, Hong Kong, and now Indonesia
  • Career opportunities, job enrichment, or a supportive work environment
  • Hotel benefits in rooms and our fabulous F&B outlets
  • Stay Fit and Fabulous; be involved in our Wellbeing Programmes
  • Develop relationships and make a difference to other people's lives through our Community Programme

Apply Now

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