Hotel Front Desk Representative
4 weeks ago
Minor Hotels is an international hotel owner, operator and investor with a diverse portfolio of over 530 properties across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.
The company operates in various brands including Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI. In Australia and New Zealand, Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout the region.
Job Title: Hotel Front Desk RepresentativeWe are seeking a full-time Hotel Front Desk Representative to join our team at Oaks Sunshine Coast Seaforth Resort. This role requires a passionate individual who can provide excellent customer service to guests from check-in to check-out.
As a Hotel Front Desk Representative, you will be responsible for making guests feel welcome and at home. You will communicate professionally, make bookings, and assist guests during their stay. Your exceptional customer service skills and positive attitude will ensure a high level of customer satisfaction.
Responsibilities:
- Welcome and check-in guests efficiently
- Communicate effectively with guests and colleagues
- Make accurate bookings and process payments
- Assist guests with any queries or concerns during their stay
To succeed in this role, you will need:
- Previous experience in a hotel or customer service environment
- Excellent written and verbal communication skills
- Exceptional customer service skills and a positive attitude
- The ability to work varied shifts, including weekends and public holidays
We offer a range of benefits to our team members, including:
- 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
- Access to Minor Hotels ANZ paid parental leave benefits
- 20% discount on accommodation for friends and family
- Additional paid leave, including Birthday and Study leave
- Educational Financial support may be available for development relevant to the company's business requirements
- NIB Insurance discounts
- Discount savings and cash back from popular retailers
- Entertainment and experience discounts
- Discount on Furniture
- 50% off The Coffee Club VIP membership and F&B discounts
- Wellbeing programs with Uprise (EAP)
- Wellness Programs at Elysia Wellness retreat
We are a close-knit team that thrives on delivering exceptional guest experiences and working in a company focused on ensuring the best workplace culture. Our people drive the success of our business, so we invest in their skills to allow them to grow and progress through their career. We currently accept applications from candidates with working rights within Australia or New Zealand.
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