Customer Experience Director

2 weeks ago

Yulara, Northern Territory, Australia beBeeCustomerExperience Full time $80,000 - $100,000
Job Description

We are seeking a skilled Customer Experience Director to lead our team in delivering exceptional customer service.

This key leadership position combines strategic planning with hands-on management, ensuring seamless guest check-ins and tour departures.

The ideal candidate will have a proven track record of delivering outstanding customer experiences, strong communication skills, and the ability to motivate and develop a team.

The role involves:

  • Developing and implementing strategies to enhance the guest experience
  • Leading a team of Guest Experience Agents to deliver outstanding customer service
  • Overseeing daily operations at our Yulara base
  • Handling escalated guest queries with a calm and solutions-focused approach

Requirements

To be successful in this role, you will need:

  • A proven track record of delivering outstanding customer experiences
  • Strong leadership and management skills
  • Excellent communication and interpersonal skills
  • Ability to coach, motivate, and develop a team
  • Solid computer literacy (Microsoft Office essential)

About the Role

This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and has the skills and experience to lead a team to achieve this goal.

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