Seasonal Phone Service Representative Opportunity

2 weeks ago

Cleveland, Queensland, Australia beBeeCustomerService Full time $65,700 - $105,130
Customer Experience Specialist Role

This seasonal position offers an exceptional opportunity to work as a Customer Experience Specialist, providing outstanding service and support to customers via phone.

The ideal candidate will possess excellent communication skills, be able to multitask effectively, and have a strong analytical mindset to evaluate feedback and improve service.

  • Respond professionally and courteously to customer calls, addressing questions or concerns.
  • Provide personalized support and quick resolutions.
  • Maintain accurate records of interactions and transactions.
  • Handle multiple tasks simultaneously during calls to ensure efficient resolutions.
  • Exceed customer expectations through professional etiquette and positive representation of the company.
  • Meet productivity, call efficiency, schedule adherence, and communication quality standards.
  • Manage escalated concerns with empathy and professionalism, remaining calm under pressure.

To succeed in this role, you will require:

  • Customer service experience.
  • Excellent communication skills, especially over the phone.
  • Ability to multitask effectively with attention to detail.
  • Familiarity with data entry processes and office software is valuable.
  • Multilingual abilities, especially in Spanish and English, are preferred.
  • Analytical mindset to evaluate feedback and improve service.
  • Comfort with Microsoft Word, Excel, and basic math skills.

This is an exciting chance to contribute to delivering exceptional customer experiences. Apply today

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