Member Service Representative- Seasonal
2 weeks ago
TEMPORARY POSITION
Summary
Summary of Position: Provides personalized service to members and other SummaCare customers, and promptly works to answer questions and resolve concerns.
SummaCare is a Summa Health entity that offers health insurance in northern Ohio. As a regional, provider-owned health plan, SummaCare is based in Akron, Ohio, and provides Medicare Advantage, individual and family and commercial insurance plans. SummaCare has one of the highest rated Medicare Advantage plans in the state of Ohio, with a 4.5 out of 5-Star rating for 2025 by the CMS. Known for its excellent customer service and personalized attention to members, SummaCare is committed to building lasting relationships. Employees can expect competitive pay and benefits.
PositionMember Service Rep - Seasonal
Location: SummaCare - 1200 E Market St, Akron, OH
Employment type: Full-Time / 40 Hours / Days
Note: TEMPORARY POSITION
Responsibilities- Provide personalized service to members and SummaCare customers; promptly answer questions and resolve concerns.
Ability to read, write and perform basic math.
Experience & Training Required- 6 months of experience performing same or similar responsibilities. Relevant experience includes: customer service experience in an information management industry, including call-center, receptionist or administrative support experience that includes customer service responsibilities.
- Demonstrate knowledge of Customer Service practices and communicate effectively with others through written and verbal means.
- Facilitate working in Windows and with organizing computer based information.
- Balance a decisive, professional demeanor with a warm, non-confrontational customer-first attitude. Project empathy, confidence, proper tone, and service-oriented attitude over the telephone.
- Operate standard office machines.
- Demonstrate ability to learn and practice knowledge of the health insurance industry, including governing rules and regulations.
- Organize and manage time to complete tasks within designated time frames in a fast-paced environment.
- Learn and comply with regulatory, departmental, and company policies & procedures; maintain confidentiality of member health information and business information.
- Flexible: ability to adjust work hours to meet business demands.
- Physical Demands: Sit for prolonged periods; bend, stoop, and stretch; lift up to 20 pounds; manual dexterity to operate computer, phones, and standard office machines.
- Basic Life and AD&D; Supplemental Life and AD&D; Dependent Life Insurance
- Short-Term and Long-Term Disability
- Accident Insurance, Hospital Indemnity, and Critical Illness
- Retirement Savings Plan
- Flexible Spending Accounts – Healthcare and Dependent Care
- Employee Assistance Program (EAP)
- Identity Theft Protection
- Pet Insurance
- Education Assistance
- Daily Pay
$15.96/hr - $25.00/hr
The salary range on this job posting is base salary exclusive of bonuses or differentials. Hiring at the maximum of the range would not be typical. Pay decisions consider factors such as experience and location.
Equal OpportunityEqual Opportunity Employer/Veterans/Disabled
Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits.
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