Member Service Representative- Seasonal

2 weeks ago

Cleveland, Queensland, Australia Summa Health Full time

TEMPORARY POSITION

Summary
Summary of Position: Provides personalized service to members and other SummaCare customers, and promptly works to answer questions and resolve concerns.

Overview

SummaCare is a Summa Health entity that offers health insurance in northern Ohio. As a regional, provider-owned health plan, SummaCare is based in Akron, Ohio, and provides Medicare Advantage, individual and family and commercial insurance plans. SummaCare has one of the highest rated Medicare Advantage plans in the state of Ohio, with a 4.5 out of 5-Star rating for 2025 by the CMS. Known for its excellent customer service and personalized attention to members, SummaCare is committed to building lasting relationships. Employees can expect competitive pay and benefits.

Position

Member Service Rep - Seasonal

Location: SummaCare E Market St, Akron, OH

Employment type: Full-Time / 40 Hours / Days

Note: TEMPORARY POSITION

Responsibilities
  • Provide personalized service to members and SummaCare customers; promptly answer questions and resolve concerns.
Formal Education Required

Ability to read, write and perform basic math.

Experience & Training Required
  • 6 months of experience performing same or similar responsibilities. Relevant experience includes: customer service experience in an information management industry, including call-center, receptionist or administrative support experience that includes customer service responsibilities.
  • Demonstrate knowledge of Customer Service practices and communicate effectively with others through written and verbal means.
  • Facilitate working in Windows and with organizing computer based information.
  • Balance a decisive, professional demeanor with a warm, non-confrontational customer-first attitude. Project empathy, confidence, proper tone, and service-oriented attitude over the telephone.
  • Operate standard office machines.
  • Demonstrate ability to learn and practice knowledge of the health insurance industry, including governing rules and regulations.
  • Organize and manage time to complete tasks within designated time frames in a fast-paced environment.
  • Learn and comply with regulatory, departmental, and company policies & procedures; maintain confidentiality of member health information and business information.
  • Flexible: ability to adjust work hours to meet business demands.
  • Physical Demands: Sit for prolonged periods; bend, stoop, and stretch; lift up to 20 pounds; manual dexterity to operate computer, phones, and standard office machines.
Benefits
  • Basic Life and AD&D; Supplemental Life and AD&D; Dependent Life Insurance
  • Short-Term and Long-Term Disability
  • Accident Insurance, Hospital Indemnity, and Critical Illness
  • Retirement Savings Plan
  • Flexible Spending Accounts – Healthcare and Dependent Care
  • Employee Assistance Program (EAP)
  • Identity Theft Protection
  • Pet Insurance
  • Education Assistance
  • Daily Pay
Salary

$15.96/hr - $25.00/hr

The salary range on this job posting is base salary exclusive of bonuses or differentials. Hiring at the maximum of the range would not be typical. Pay decisions consider factors such as experience and location.

Equal Opportunity

Equal Opportunity Employer/Veterans/Disabled

Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits.


#J-18808-Ljbffr

  • Seasonal Customer Service Representative

    2 weeks ago

    Cleveland, Queensland, Australia beBeeCustomer Full time $40,000 - $75,000

    Seasonal Member Service RoleAs a Seasonal Member Service Representative, you will provide exceptional customer service to members and SummaCare customers. This role requires excellent communication skills, both verbal and written, and the ability to work in a fast-paced environment.Job SummaryThis is a temporary position with a seasonal schedule. As a Member...

  • Member Service Representative- Seasonal

    2 weeks ago

    Cleveland, Queensland, Australia Summa Health Full time

    TEMPORARY POSITIONSummarySummary of Position: Provides personalized service to members and other SummaCare customers, and promptly works to answer questions and resolve concerns.OverviewSummaCare is a Summa Health entity that offers health insurance in northern Ohio. As a regional, provider-owned health plan, SummaCare is based in Akron, Ohio, and provides...

  • Festive Season Team Member

    2 days ago

    Cleveland, Queensland, Australia beBeeOpportunity Full time $40,000 - $60,000

    Seasonal OpportunitiesCelebrate the festive season with us and explore what's next!As a leading global value retailer, we're on a journey of transformation and growth.We're looking for friendly, energetic people to join our store teams as Seasonal Team Members. You'll help bring the festive spirit to life by serving customers with warmth and a smile, keeping...

  • Customer Service Representative

    2 weeks ago

    Cleveland, Queensland, Australia PLS Financial Services, Inc. Full time

    4 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.This job is located at 13520 Euclid Ave., Cleveland, OH 44112PLS OverviewWhy PLS? Because You Deserve Better PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The "P" comes first, because our...

  • Customer Service Representative

    2 weeks ago

    Cleveland, Queensland, Australia PLS Financial Services, Inc. Full time

    4 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.This job is located at 13520 Euclid Ave., Cleveland, OH 44112PLS OverviewWhy PLS? Because You Deserve Better PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The "P" comes first, because our...

  • Customer Service Representative

    4 days ago

    Cleveland, Queensland, Australia CrossCountry Mortgage, LLC Full time

    Join to apply for the Customer Service Representative role at CrossCountry Mortgage, LLCContinue with Google Continue with GoogleJoin to apply for the Customer Service Representative role at CrossCountry Mortgage, LLCGet AI-powered advice on this job and more exclusive features.Sign in to access AI-powered advicesContinue with Google Continue with...

  • Customer Service Representative

    4 days ago

    Cleveland, Queensland, Australia CrossCountry Mortgage, LLC Full time

    Join to apply for the Customer Service Representative role at CrossCountry Mortgage, LLCContinue with Google Continue with GoogleJoin to apply for the Customer Service Representative role at CrossCountry Mortgage, LLCGet AI-powered advice on this job and more exclusive features.Sign in to access AI-powered advicesContinue with Google Continue with...

  • Seasonal Phone Service Representative Opportunity

    2 weeks ago

    Cleveland, Queensland, Australia beBeeCustomerService Full time $65,700 - $105,130

    Customer Experience Specialist RoleThis seasonal position offers an exceptional opportunity to work as a Customer Experience Specialist, providing outstanding service and support to customers via phone.The ideal candidate will possess excellent communication skills, be able to multitask effectively, and have a strong analytical mindset to evaluate feedback...

  • Overnight Customer Service Representative Bilingual Preferred

    4 weeks ago

    Cleveland, Queensland, Australia PLS Financial Services, Inc. Full time

    1 week ago Be among the first 25 applicantsJob Location: 13520 Euclid Ave, Cleveland OH 44112PLS OverviewWhy PLS? Because You Deserve Better PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The "P" comes first, because our customers are at the center of everything we do, and we recognize that...

  • Remote Seasonal Customer Experience Specialist

    2 weeks ago

    Cleveland, Queensland, Australia Signet Jewelers Full time

    Remote Seasonal Customer Experience SpecialistJoin to apply for the Remote Seasonal Customer Experience Specialist role at Signet JewelersRemote Seasonal Customer Experience SpecialistJoin to apply for the Remote Seasonal Customer Experience Specialist role at Signet JewelersGet AI-powered advice on this job and more exclusive features.We have many...