Customer Success Manager

4 weeks ago

Adelaide, South Australia Ventia Full time

Ventia is seeking a Customer Success Manager to manage key relationships for a portfolio within the 49 Government Agencies that Ventia manages assets for. The successful candidate will have strong stakeholder and communication skills, with a focus on building strong relationships with key stakeholders such as industry and delivery partners.

Key Responsibilities:

  • Manage key relationships for a portfolio of Government Agencies
  • Build strong relationships with key stakeholders, including industry and delivery partners
  • Establish and maintain strong working relationships with key stakeholders, including state government personnel, industry, delivery partners, and internal service delivery teams
  • Engage with key stakeholders to identify areas to meet industry participation requirements in place for AGFMA's Delivery Partners and staff
  • Report on challenges faced by the Agencies and Delivery Partners and provide regular updates to stakeholders

Requirements:

  • Tertiary qualifications in Business, Asset Management, Engineering, or related fields
  • Demonstrated interpersonal communication skills and the ability to work as a member of a team
  • Demonstrated management and organisational skills
  • Stakeholder Engagement: Proven experience in engaging with stakeholders at all levels and an ability to work flexibly and adaptively in a complex environment with multiple stakeholders
  • Analytical Skills: Strong analytical and critical thinking skills
  • Experience: Previous experience in an account management or client relationship role, preferably within a facilities or asset management context
  • Strategic Thinking: Ability to develop and implement strategic plans and roadmaps, and report on progress
  • Communication: Excellent written and verbal communication and reporting skills
  • Team Collaboration: Experience in working collaboratively with internal teams to achieve client satisfaction and performance goals
  • Knowledge: Strong knowledge of the state government, its risks and asset management principles
  • Commercial Acumen: Exceptional commercial acumen relating to asset lifecycle management

About Ventia:
Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities. We pride ourselves on working smart, safely and sustainably, harnessing the latest technologies and brightest minds. With a diverse and proud heritage, we have a track record of delivering essential services to the communities in which we operate.

Diversity:
Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, Māori and Pasifika people, LGTBQI+, Women, Veterans and spouses and people with disabilities.

How to Apply:
Please visit the Careers section of our website or Click "APPLY" to forward your application CV, along with copies of any qualifications and proof of working rights.

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