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Technical Support Specialist

3 weeks ago

Mackay, Queensland, Australia beBeeService Full time $75,000 - $105,000

We are seeking a highly skilled Service Technician to join our team in Mackay. This role involves providing technical support for our systems and collaborating with key stakeholders, both internal and external.

As a Service Technician, you will support both hardware and software platforms, train end users, and develop solutions to meet business needs.

Key Responsibilities

Based at our Queensland office in Mackay, your role will include:

  • Travel regularly throughout Queensland to provide support for the TyreSense product at mining operations and corporate offices.
  • Conduct system audits and health checks, providing recommendations for hardware and system replacements to ensure optimal reliability of the product.
  • Perform product installations at OEM facilities and client mining operations, ensuring adherence to industry standards.
  • Train and upskill key end users and assist sales staff with technical queries and application scoping.
  • Analyse the value of the product offerings and provide recommendations for product health improvements.
About You

To be considered for this role, you should have:

  • A background in Auto Electrical, Electronics, or Communications.
  • Experience with power and hand tools.
  • Strong computer skills and the ability to use various software systems.
  • Excellent communication skills and the ability to safely handle equipment.
  • Strong problem-solving abilities and familiarity with risk assessment and hazard identification processes.
  • A commitment to a strict zero drug and alcohol tolerance policy.
  • A current C Class Driver's Licence.

With us, you will enjoy the satisfaction of a dynamic work environment with potential to grow your knowledge and skills in the mining services industry. As a valued member of our team, you will also benefit from:

  • A Competitive salary based on skills and experience.
  • Laptop, mobile phone, and relevant tools of trade provided.
  • Discounted corporate health care rates.
  • Access to resources with career progression potential.
  • Hands on experience with industry leading technology.
  • Development and growth opportunities provided.

Must have full rights to work in Australia

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Your application will include the following questions:

  • Do you have a current Australian driver's licence?
  • How many years' experience do you have as a service technician?
  • Do you have technical support experience?
  • Are you willing to undergo pre-employment drug and alcohol screening?
  • Are you available to travel for this role when required?
  • Which of the following statements best describes your right to work in Australia?
  • Have you worked in a role which requires fault finding experience?
  • What's your expected annual base salary?