Strategic Workforce Performance Optimizer

2 days ago

Perth, Western Australia beBeeStrategic Full time $80,000 - $110,000
Job Overview

As a Strategic Workforce Planning Analyst, you will play a vital role in optimizing the performance of our contact centre and messaging operations. This is an exciting opportunity to leverage your analytical skills and expertise in workforce planning tools and technologies to drive business success.

About the Role
  • You will be responsible for monitoring call and message queues in real-time, identifying opportunities for optimization and providing actionable insights to support decision-making.
  • With a focus on delivering exceptional customer experience, you will schedule resources aligned with business KPIs, service levels, and training objectives.
  • Additionally, you will provide expert advice to stakeholders on scheduling matters, assess potential impacts, and develop comprehensive performance planning materials.

This is a challenging yet rewarding role that requires excellent interpersonal and communication skills, as well as strong problem-solving and analytical abilities.

Key Skills and Qualifications
  • Experience working in a busy contact centre and messaging environment.
  • Ability to meet objectives and targets while managing priorities and deadlines.
  • Excellent planning and organizational skills, with the ability to think critically and solve complex problems.
  • Advanced proficiency in Microsoft Excel and other MS Office software.

We are looking for individuals who are passionate about delivering exceptional customer experiences and are equipped with the skills and expertise required to succeed in this role.

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