Strategic Workforce Planner

3 days ago

Perth, Western Australia beBeePlanning Full time $102,528 - $126,061
Workforce Planning Specialist

The Workforce Planning Specialist will play a key role in determining resourcing needs, short-term planning, and productivity initiatives.

  • Leverage workforce planning tools to monitor call and message queues in real-time.
  • Provide actionable insights and impact assessments to support workforce optimization, enhance customer experience, and empower business leaders with data-driven decision-making capabilities.
  • Develop comprehensive performance planning materials and schedule resources aligned with business KPIs, service levels, and training objectives.

In this role, you will work closely with operational teams to set day-to-day management plans and operate effectively in a dynamic environment.

To be successful, the ideal candidate will have:

  • Experience in a busy Contact Centre & Messaging environment.
  • Ability to meet objectives and targets while working to deadlines and managing priorities.
  • Excellent interpersonal and communication skills coupled with well-developed planning and organizational skills.
  • Great problem-solving and analytical ability.
  • Proficiency in MS Office software with advanced knowledge in Microsoft Excel.

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