Banking Professional

3 days ago

Sunshine Coast, Australia beBeeDigital Full time $60,000 - $80,000
Job Opportunity

As a banking professional, you are to provide outstanding levels of service and support customers via face-to-face interaction and inbound & outbound calls with everyday banking enquiries, account openings and/or processes while balancing team, customer, risk and performance outcomes.

Our organization encourages continual learning and adaptation to the latest digital customer engagement tools. You will be part of a team that values digital empowerment & fluency; we help customers transition to a more convenient banking experience by giving them confidence in using digital banking options. We are committed to a culture that blends personal relationships with cutting-edge digital solutions.

Key Responsibilities:

  • Deliver exceptional service that drives customer satisfaction and first call resolution
  • Provide timely and accurate information on everyday banking enquiries, account openings and processes via telephone and/or online channels
  • Support and educate customers on how to use our digital platforms for personal banking, empowering them to self-serve with online banking features
  • Provide support for digital onboarding processes, ensuring a seamless experience for new customers to make the most of their banking
  • Demonstrate the ability to listen, build trust and ask the right questions to exceed customers' expectations and improve customer outcomes, resulting in strong NPS outcomes
  • Contributes to a team culture that is balanced across people, customer, risk, and performance
  • Ensure compliance with all internal policies and procedures and external requirements, including legislative requirements such as privacy and regulatory frameworks as well as underwriting guidelines
Requirements

To grow and be successful in this role, you will ideally bring the following:

  • Experience in delivering high quality customer experiences
  • Comfortable with digital customer service platforms to assist customers in real-time
  • Ability to navigate and troubleshoot common digital banking applications and mobile services with customers
  • Understanding of digital verification and ID validation systems used in customer onboarding
  • Proficiency in digital payment technologies, such as mobile wallets and online payments
  • Ability to handle and assist with digital banking queries, empowering customers to manage their accounts online

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