Solutions Focused Banking Professional

2 weeks ago

Sunshine Coast, Australia beBeeCustomer Full time $55,000 - $75,000
Job Title: S And S Banking Consultant

About the Role:

We are seeking a highly skilled and customer-focused individual to join our team as a banking professional. As a key member of our team, you will provide outstanding levels of sales and service to customers via face-to-face interaction and inbound & outbound calls.

You will be responsible for delivering customer-obsessed service that drives customer satisfaction and first call resolution. This includes providing timely and accurate information on everyday banking enquiries, account openings and processes via telephone and/or online channels.

You will also support and educate customers on how to use our digital platforms for personal banking, empowering them to self-serve with online banking features. Additionally, you will provide support for digital onboarding processes, ensuring a seamless experience for new customers to make the most of their banking.

Key Responsibilities:

  • Deliver customer-obsessed service that drives customer satisfaction and first call resolution
  • Provide timely and accurate information on everyday banking enquiries, account openings and processes via telephone and/or online channels
  • Support and educate customers on how to use our digital platforms for personal banking, empowering them to self-serve with online banking features
  • Provide support for digital onboarding processes, ensuring a seamless experience for new customers to make the most of their banking

Required Skills and Qualifications:

  • Experience in delivering high quality customer experience
  • Comfortable with digital customer service platforms to assist customers in real-time
  • Ability to navigate and troubleshoot common digital banking applications and mobile services with customers
  • Understanding of digital verification and ID validation systems used in customer onboarding
  • Proficiency in digital payment technologies, such as mobile wallets and online payments
  • Ability to handle and assist with digital banking queries, empowering customers to manage their accounts online

What We Offer:

We offer a range of benefits and support resources to help you create a healthy work-life balance, including flexible work arrangements and remote work options. Our team members' wellbeing is a top priority, and we are committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect.

We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

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