Digital Banking Specialist

1 week ago

Sunshine Coast, Australia beBeeCustomerFocused Full time $60,000 - $75,000

About Our Opportunity

Job Description

We are seeking a skilled Banking Professional to provide exceptional sales and service support to customers. The successful candidate will be responsible for delivering customer-obsessed service, driving customer satisfaction and first call resolution through face-to-face interaction and inbound & outbound calls.

  • Provide timely and accurate information on everyday banking enquiries, account openings and processes via telephone and/or online channels
  • Support and educate customers on how to use digital platforms for personal banking, empowering them to self-serve with online banking features
  • Contribute to a team culture that is balanced across people, customer, risk, and performance
Main Responsibilities

The ideal candidate will possess the ability to listen, build trust and ask the right questions to exceed customers' expectations and improve customer outcomes, resulting in strong NPS outcomes.

The selected candidate will also ensure compliance with all internal policies and procedures and external requirements, including legislative requirements such as Privacy and FSRA as well as the Underwriting Guidelines.

Key Requirements

To succeed in this role, you will need:

  • Experience in delivering high quality customer experience
  • Comfortable with digital customer service platforms to assist customers in real-time
  • Ability to navigate and troubleshoot common digital banking applications and mobile services with customers
What We Offer

We offer a dynamic work environment where you can grow and develop your skills, as well as the opportunity to make a real impact on our customers' lives.

As a valued member of our team, you will have access to ongoing training and development opportunities, enabling you to stay up-to-date with the latest digital customer engagement tools.

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