Pacific Dispute Resolution Manager
2 weeks ago
We are seeking a highly skilled Dispute Resolution Specialist to join our team in the Pacific region. As a key member of our customer complaints management team, you will play a critical role in resolving disputes and improving customer satisfaction.
About the Role:
- Manage and resolve customer complaints and disputes in accordance with global and local policies and procedures.
- Build and maintain strong relationships with customers, internal stakeholders, and external partners.
- Work closely with cross-functional teams to identify and implement process improvements.
Requirements:
- Strong technical skills to evaluate disputes and determine outcomes.
- Excellent decision-making and time management skills.
- Ability to work unsupervised and under pressure.
- Demonstrated ability to think critically and innovatively about barriers.
About You:
- Highly motivated and results-driven individual with excellent communication skills.
- Strong analytical and problem-solving skills with attention to detail.
- Proven track record of successfully resolving complex disputes and improving customer satisfaction.
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