Dispute Resolutions Case Manager

2 weeks ago

Melbourne, Victoria, Australia ROBERT WALTERS AUSTRALIA Full time

Our client is seeking a dedicated and empathetic Disputes Resolutions Specialist to join their team. This role offers an exciting opportunity to utilise your strong background in complaint resolution, to be instrumental in addressing customer complaints, ensuring fair and balanced outcomes.What you bring:The ideal candidate for the Disputes Resolutions Specialist role brings a strong background in complaint resolution within the banking sector. Experience dealing with wealth management and hardship cases is also highly desirable. Your commitment to providing exceptional customer service will drive your success in this role.* Proven experience in complaint resolution essential* Knowledge of retail and commercial banking products and processes* Strong interpersonal skills* Ability to work collaboratively with various stakeholders

What you'll do:

As a Disputes Resolutions Specialist, you will play a pivotal role in maintaining our client's reputation for excellent customer service. Your day-to-day responsibilities will involve working closely with customers and teams across the organisation to address complaints, ensuring that each case is handled with empathy, professionalism, and fairness.

  • Address customer complaints
  • Work towards reaching fair and balanced outcomes
  • Handle complaints lodged through an external dispute resolution body or tribunal
  • Collaborate with internal and external stakeholders to resolve complaints effectively
  • Manage cases involving wealth management and hardship

What sets this company apart:

Our client is a leading financial institution known for its commitment to providing exceptional customer service. They offer a supportive work environment where teamwork is encouraged, along with flexible working opportunities. Their focus on continuous learning ensures ample training opportunities for their employees. This is an excellent opportunity to join a company that values its employees' growth and development.

What's next:
Ready for a rewarding challenge? Apply now

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Bianca Sticca on 61 3 8628 2100 for a confidential discussion.

About the job

Contract Type: Permanent

Salary: AUD110,000 - AUD130,000 per annum

#J-18808-Ljbffr

  • External Dispute Resolution Case Managers

    2 weeks ago

    Melbourne, Victoria, Australia ROBERT WALTERS AUSTRALIA Full time

    External Dispute Resolution Case ManagersSave jobAbout Our ClientOur client is committed to fostering a world where individuals and communities flourish, with a mission to enhance the financial wellbeing and sustainability of millions of customers. Their Controls and Customer Outcomes portfolio focuses on ensuring customer satisfaction by addressing and...

  • Senior Dispute Resolution Leader

    1 day ago

    Melbourne, Victoria, Australia beBeeDispute Full time $120,000 - $150,000

    Job Opportunity: Leading Dispute Resolution TeamWe are seeking a dynamic and experienced leader to oversee our dispute resolution operations.This pivotal role is instrumental in ensuring fair, timely, and effective resolution of disputes between injured workers, employers, and insurers.Collaborate with senior management to develop and implement a proactive...

  • Dispute Resolution Specialist

    3 days ago

    Melbourne, Victoria, Australia beBeeDisputeResolution Full time $90,000 - $120,000

    Job Title: Dispute Resolution SpecialistWe are seeking a skilled and dedicated individual to join our team as a Dispute Resolution Specialist.About the Role:The successful candidate will support the Operational Excellence function by resolving previously unresolved complaints using alternative dispute resolution techniques.You will report to the Lead...

  • Dispute Resolution Officers

    1 day ago

    Melbourne, Victoria, Australia Telecommunications Industry Ombudsman Full time

    At the Telecommunications Industry Ombudsman, we are committed to fostering a diverse workplace where everyone, regardless of identity, feels safe and included.The TIO's vision is for a fair and accessible communications market for Australia.We are connecting people, building trust and delivering fairness.Within this role as a Dispute Resolution Officer...

  • Dispute Resolution Team Leader

    1 day ago

    Melbourne, Victoria, Australia beBeeLeadership Full time

    We are seeking a dynamic leader to oversee our dispute resolution team. As part of our diverse team, you will make a positive impact on someone's life every day.About the RoleThis is a pivotal role in ensuring fair, timely, and effective resolution of disputes between injured workers, employers, and insurers.You will provide strategic and operational...

  • Dispute Resolution Specialist

    1 day ago

    Melbourne, Victoria, Australia Block, Inc. Full time

    Join a movement in which everyone can win.We started a movement in which everyone can win – shoppers, retailers, society and every person on our team.To play fair, trust people and reward them for doing the right thing.We see and feel the impact of our work as more and more people gain financial freedom and retailers grow across the globe.Founded in 2014,...

  • Dispute Resolution Specialist

    2 days ago

    Melbourne, Victoria, Australia Block, Inc. Full time

    Join a movement in which everyone can win. We started a movement in which everyone can win – shoppers, retailers, society and every person on our team. To play fair, trust people and reward them for doing the right thing. We see and feel the impact of our work as more and more people gain financial freedom and retailers grow across the globe.Founded in...

  • Dispute Resolution Officers

    1 day ago

    Melbourne, Victoria, Australia Telecommunications Industry Ombudsman Full time

    At the Telecommunications Industry Ombudsman, we are committed to fostering a diverse workplace where everyone, regardless of identity, feels safe and included.The TIO's vision is for a fair and accessible communications market for Australia.We are connecting people, building trust and delivering fairness.Within this role as a Dispute Resolution Officer...

  • Dispute Resolution Manager

    8 hours ago

    Melbourne, Victoria, Australia DXC Technology Full time $90,000 - $120,000 per year

    Job Description:About the Role:As a Dispute Resolution Manager, you will work with the entitlements managers and case managers to provide expert legal and technical advice on legal issues relevant to case management.   You will represent DXC at Conciliation conferences, and regularly update stakeholders about progress and outcomes.DXC is committed to...

  • Dispute Resolution Lawyer

    2 days ago

    Melbourne, Victoria, Australia beBeeLitigation Full time $80,000 - $120,000

    Dispute Resolution LawyerAs a Dispute Resolution Lawyer, you will be responsible for handling a diverse range of disputes, with a specific focus on insurance law, construction matters, property disputes, and other commercial litigation.Key Responsibilities:Handling a diverse range of disputes, with a specific focus on insurance law, construction matters,...