Technical Assistant

Want to do the best work of your life? Make your mark at Europe's leading entertainment brand. Our people make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine.

As part of the Technology team the Technical Assistant will provide technical services, system administration and support for users in Sky Creative. They will be a first point of contact for technology requests and support from Design, Promotions, Advertising and Production teams. Sky Creative is a flexible working environment with virtual, physical and remote technology which the Technical Assistant will administer, working collaboratively with technical specialists and manager in the team.

What you'll do:

- Provide technical inductions for new employees, provisioning and deploying laptops and tech equipment
- Technical support to users working both in the office and remotely
- Test software and hardware within a change management process
- System access request management
- Manage technical changes and incidents, liaising with internal and external support teams when required
- Create guides and update technology information on intranet
- Manage the workspace environment - desks, meeting rooms and AV points
- Asset management of software and hardware

What you'll bring:

- Good level of IT literacy, experience of PC and Mac operating systems
- An understanding of creative and postproduction technology and workflows
- People oriented with excellent customer service and communication skills, verbal and written with particular attention to detail

Team Overview:
As part of Sky's Consumer Group, Sky Creative Agency provides Advertising, Brand Design and Broadcast Creative for multiple stakeholders across the business. We have recently integrated Sky Works, Sky's in-house Trading agency to create a fully joined 360 through-the-line operation.

We're a team of skilled, experienced professionals. We can take a brief from concept to delivery. We work on integrated campaigns across media. And we love what we do.

Our objective as an agency is simple and single-minded: capture peoples' hearts and minds, compel them to call or go to Sky's website and, above all, buy Sky products.

Being in-house also means we have unrivalled knowledge and understanding of our clients' business and their needs.

Our ambition is to drive excellence in Sky's advertising and to help build Europe's leading entertainment brand. We are committed to diversity, inclusivity, and as Europe's largest in-house agency, believe we can be role models for our industry.

We bring the best from the global market into Sky - we buy technology, marketing, corporate, operational services and editorial production solutions. We are an international team working with our stakeholders our partners to curate the most effective and efficient customer-led operating model. High ethical standards are embedded in our team, and we engage our supply chains in creating a sustainable future

The Rewards:
There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:
- Sky Q, for the TV you love all in one place- A generous pension package- Private healthcare- Discounted mobile and broadband

Where you'll work:
Osterley

Inclusion:
Recognised as an 'Inclusive Top 50 Employer' and a 'Times Top 50 Employer for Women', we're working hard to ensure we're a truly inclusive place to work. This means we don't just look at your CV. We're more focused on who you are and the potential you'll bring to Sky. We also know that everyone has a life outside work, so we're happy to discuss flexible working

Why wait?

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.