Sr. Technical Support Engineer

2 days ago

Tasmania, Australia Microsoft Full time
Sr. Technical Support Engineer (SCIM - Endpoint)

Join to apply for the Sr. Technical Support Engineer (SCIM - Endpoint) role at Microsoft.

This role is flexible in that you can work up to 100% from home. The Customer Experience and Success (CE&S) organization empowers customers to accelerate business value through differentiated experiences, leveraging Microsoft products and services, with a focus on AI transformation for customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust through delivering a seamless support experience powered by Microsoft AI technology.

As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues, collaborating with peers and cross‑team partners to resolve problems and improve products and processes.

Responsibilities
  • Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
  • Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
  • Proficiency Development: You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
  • Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
Qualifications
  • Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience; OR 5+ years of technical support, technical consulting experience, or information technology experience; OR equivalent experience.
  • CyberDefender Mindset: A proactive, collaborative, and customer-centric approach to anticipate, prevent, and mitigate cybersecurity threats.
Preferred Qualifications
  • Chinese Proficiency
  • CISSP, CompTIA Security+, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification
  • Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience
  • Ability to effectively communicate with customer managers and executives on technical and business issues
  • Organization, time management, project management, and negotiation skills
  • 3+ years of experience providing support for enterprise level premier customers
  • Ability to meet Microsoft, customer and/or government security screening requirements, including the Microsoft Cloud Background Check

Equal Opportunity Statement: Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Location: Tasmania, Australia (Launceston). Remote work up to 100% from home is supported.


#J-18808-Ljbffr

  • Sr. Technical Support Engineer

    2 weeks ago

    Tasmania, Australia Microsoft Full time

    Sr. Technical Support Engineer (Messaging Protection-MDO)Join to apply for the Sr. Technical Support Engineer (Messaging Protection-MDO) role at MicrosoftSr. Technical Support Engineer (Messaging Protection-MDO)1 week ago Be among the first 25 applicantsJoin to apply for the Sr. Technical Support Engineer (Messaging Protection-MDO) role at MicrosoftWith more...

  • Sr. Technical Support Engineer

    2 weeks ago

    Tasmania, Australia Microsoft Full time

    Sr.Technical Support Engineer (Messaging Protection-MDO)Join to apply for the Sr.Technical Support Engineer (Messaging Protection-MDO) role at MicrosoftSr.Technical Support Engineer (Messaging Protection-MDO)1 week ago Be among the first 25 applicantsJoin to apply for the Sr.Technical Support Engineer (Messaging Protection-MDO) role at MicrosoftWith more...

  • Sr. Technical Support Engineer

    1 week ago

    Tasmania, Australia Microsoft Full time

    Sr. Technical Support Engineer (SCIM Compliance)Join to apply for the Sr. Technical Support Engineer (SCIM Compliance) role at Microsoft.2 weeks ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on...

  • Technical Support Engineer

    2 weeks ago

    Tasmania, Australia Microsoft Full time

    Technical Support Engineer (SCIM - Endpoint)Join to apply for theTechnical Support Engineer (SCIM - Endpoint)role atMicrosoftTechnical Support Engineer (SCIM - Endpoint)1 week ago Be among the first 25 applicantsJoin to apply for theTechnical Support Engineer (SCIM - Endpoint)role atMicrosoftGet AI-powered advice on this job and more exclusive features.With...

  • Senior Technical Support Engineering Manager

    1 week ago

    Tasmania, Australia beBeeResponsibility Full time $120,000 - $170,000

    Job Title:Sr Technical Support Engineering Manager PositionWe are seeking an accomplished Senior Support Engineering Manager to lead a team of product experts in resolving complex customer technical issues.

  • Technical Support Engineer

    2 weeks ago

    Tasmania, Australia Microsoft Full time

    Technical Support Engineer (SCIM - Endpoint)Join to apply for the Technical Support Engineer (SCIM - Endpoint) role at MicrosoftTechnical Support Engineer (SCIM - Endpoint)1 week ago Be among the first 25 applicantsJoin to apply for the Technical Support Engineer (SCIM - Endpoint) role at MicrosoftGet AI-powered advice on this job and more exclusive...

  • Technical Support Engineer- Intune

    5 days ago

    Tasmania, Australia Microsoft Full time

    Join to apply for the Technical Support Engineer- Intune role at Microsoft2 days ago Be among the first 25 applicantsJoin to apply for the Technical Support Engineer- Intune role at MicrosoftGet AI-powered advice on this job and more exclusive features.With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S)...

  • Technical Support Engineer- Intune

    2 weeks ago

    Tasmania, Australia Microsoft Full time

    Join to apply for the Technical Support Engineer- Intune role at Microsoft2 days ago Be among the first 25 applicantsJoin to apply for the Technical Support Engineer- Intune role at MicrosoftGet AI-powered advice on this job and more exclusive features.With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S)...

  • Technical Support Engineer

    2 weeks ago

    Tasmania, Australia Microsoft Full time

    Technical Support Engineer - Office / CopilotJoin to apply for the Technical Support Engineer - Office / Copilot role at Microsoft.With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that...

  • Technical Support Engineer

    5 days ago

    Tasmania, Australia Microsoft Full time

    OverviewTechnical Support Engineer - Windows PerformanceJoin to apply for theTechnical Support Engineer - Windows Performancerole atMicrosoftWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer...