
IT Infrastructure Support Specialist
1 week ago
We are seeking a skilled and experienced IT Infrastructure Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing top-notch support to our customers by handling escalated issues from Level 1.
Key Responsibilities:- Escalate and resolve complex technical issues in a timely manner
- Provide expert-level technical assistance across Microsoft 365, Active Directory, networking, and endpoint management
- Configure and troubleshoot user devices
- Manage system access permissions
- Develop and implement effective troubleshooting techniques
Requirements:
- Minimum 3 years of experience in a managed service provider environment
- Proven track record of successfully troubleshooting Cisco Networks across LAN/WAN and VoIP systems
- Advanced knowledge of Microsoft 365 and Azure services
- Demonstrated ability to apply root cause analysis principles in a helpdesk role
- Excellent communication and problem-solving skills
- Possession of a valid driver's license and reliable vehicle for on-site visits
Benefits:
- Competitive salary and benefits package
- Ongoing training and professional development opportunities
- Flexible working hours and remote work arrangements
- Opportunities for career growth and advancement
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Infrastructure Maintenance Support
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Digital Infrastructure Specialist
2 weeks ago
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Cloud Infrastructure Specialist
1 week ago
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