Service Schedule Coordinator

3 days ago

Perth, Western Australia beBeeScheduling Full time $70,000 - $75,000

Job Title: Scheduling and Service Coordinator

We are seeking a highly organised and customer-oriented individual to fill this role. In this position, you will be responsible for efficiently scheduling quotes, installations, and inspections, as well as providing excellent customer service and support throughout the process.

Key Responsibilities:

  • Schedule quotes, installations, and inspections in a timely manner, considering availability of resources and minimizing travel time for trades and onsite measuring.
  • Proactively contact customers to advise on rebookings and reworks for return trips, ensuring effective communication and addressing any concerns or questions they may have.
  • Review scheduling daily to identify and fill schedule gaps, optimising efficiency and productivity.
  • Coordinate with suppliers to obtain delivery dates and schedule service work to be completed, maintaining effective communication and ensuring timely completion of tasks.
  • Liaise with customers to address any issues or delays, providing prompt and satisfactory solutions based on recommendations from appropriate team members.
  • Work through established procedures and guidelines to streamline processes and improve overall efficiency.
  • Collaborate with other employees to gather relevant information and recommendations for resolving customer-related issues.
  • Maintain accurate records and documentation related to scheduling, customer interactions, and service requests.
  • Stay updated on product knowledge, company policies, and industry trends to effectively address customer inquiries and provide appropriate recommendations.

Requirements:

  • Education or training in customer service or related field is a plus.
  • Proven experience in scheduling, coordination, or customer service roles.
  • Excellent organisational skills with the ability to multitask and prioritise tasks effectively.
  • Strong communication and interpersonal skills to interact with customers, colleagues, and external partners in a professional manner.
  • Attention to detail and problem-solving abilities to identify and resolve scheduling conflicts and customer issues.
  • Proficient computer skills, including experience with scheduling software and customer relationship management (CRM) tools.
  • Ability to work independently as well as in a team environment.
  • Adaptability and flexibility to accommodate changing priorities and work demands.
  • Positive attitude and customer-centric mindset.

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