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Senior Customer Experience Manager

2 weeks ago

Rockdale, Australia beBeeCustomer Full time $110,000 - $140,000
About the Role

We're seeking a strategic and insights-driven customer feedback professional to own the customer experience loop across Australia and New Zealand. Reporting to the APAC Director, Strategy & Operations, this role will lead efforts to synthesise inbound and outbound customer communications, unify insights across support and marketing, and drive actionable outcomes across business verticals.

Key Responsibilities:
  • Designing a customer experience strategy to enhance marketplace efficiency and satisfaction.
  • Developing insights reporting to align data to customer lifecycle and business impact.
  • Transforming customer feedback into actionable outcomes and improvement projects.
Requirements:
  • 6+ years of experience in customer insights, customer experience strategy, or related roles in dynamic, matrixed environments.
  • Experience with qualitative and quantitative data analysis, and skilled in turning insight into business outcomes.
  • Cross-functional collaboration skills to influence teams across Support, Product, Marketing, and Ops.

This is a critical role that blends customer experience, operational strategy, and stakeholder collaboration to drive meaningful change. We're excited about this opportunity because you will have the chance to own programs end-to-end and make a significant impact on our customer strategy.