
Dedicated Customer Advocate
1 week ago
IKEA seeks a skilled professional to fill the role of Customer Support Centre Co-Worker, offering flexible work arrangements and opportunities to develop customer service expertise.
To excel in this position, you will need to be passionate about delivering exceptional customer experiences, possessing strong problem-solving skills, excellent written and verbal communication abilities, and a collaborative mindset.
You will be responsible for resolving customer complaints, addressing inquiries via various communication channels, investigating complex cases, and providing comprehensive support throughout the shopping journey.
This diverse role entails attending to general customer queries, processing orders, and resolving customer enquiries and complaints in a timely manner.
You will also educate customers on IKEA's home furnishing solutions by fostering trust and building lasting relationships.
Key Responsibilities:
- Resolving customer complaints and achieving first call resolution goals
- Addressing customer inquiries through various communication channels
- Investigating complex cases and collaborating with internal teams
- Providing comprehensive support throughout the shopping journey
Requirements:
- Passionate about delivering exceptional customer experiences
- Strong problem-solving skills
- Excellent written and verbal communication skills
- Collaborative team player with a 'Togetherness' mindset
- Able to work independently and find creative solutions
- Proficient in using computers and IT systems or open to learning
- Available to work a range of shifts, including mornings, evenings, and weekends
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