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Operations Director

2 months ago

Surfers Paradise, Queensland, Australia Ardent Leisure Group Full time
{"title": "Operations Manager", "description": "Lead a High-Volume Venue Team

At Ardent Leisure Group, we're seeking a dynamic leader to oversee the front and back of house food and beverage operations at SkyPoint, a renowned venue on the Gold Coast. As Operations Manager, you'll be responsible for ensuring exceptional service, efficiency, and product quality while fostering a collaborative team culture.

Key Responsibilities:
  • Develop and implement marketing and sales initiatives to drive business growth
  • Lead, mentor, and coach a variety of roles to deliver an outstanding guest service experience
  • Monitor and develop systems to ensure compliance with health and safety regulations and company policies
  • Proactively identify opportunities to improve the business and implement changes
  • Recruit and hire new team members to support the venue's growth
Requirements:
  • Minimum 3 years leadership experience in a high-volume customer service/hospitality environment
  • Passion for delivering an outstanding guest service experience and experience in instilling a positive service culture
  • Previous experience working to wage and COGS budgets, driving sales through sales-based initiatives
  • Exemplary communication, interpersonal, and conflict resolution skills
  • Experience working with POS database systems and competent cash handling/management abilities
What We Offer:
  • Positive work-life balance with mostly day hours and a supportive organizational structure
  • Free on-site parking and access to online platform with discounts on everyday purchases
  • Fun and exciting work environment with the best views on the Gold Coast

If you're a self-motivated leader with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at SkyPoint.", "lang_code": "en-US"}