Front Line Team Coordinator

1 day ago

Sydney, New South Wales, Australia beBeeAdministrative Full time $78,000 - $99,000
Key Responsibilities

The primary role of this position is to lead, motivate and guide the front reception team.

About Us

We are a collaborative and supportive work environment where every member of our team is valued and encouraged to contribute to the practice's success.

Core Duties
  • Managing and directing staff working as professionals in reception
  • Developing training programs for staff between various reception functions
  • Coordinating appointment templates rotas for clinicians and admin staff
  • Ensuring exceptional levels of patient service permeate the whole team
  • Overseeing waiting room activities and interactions
  • Ensuring smooth running of reception procedures front desk and telephone ensuring adequate staffing, training and supervising reception staff, helping recruit new staff
  • Managing requests for repeat prescriptions appropriately: and expediting them whenever possible
Person Specification
  • Relevant academic or vocational qualifications demonstrating intelligence and application
  • Evidence of continual professional development and training in different areas of work
  • Experience in delivering patient or customer service comfortable dealing with people from all walks of life
  • Relevant experience in GP practices or similar settings
  • Previous customer care experience
  • Experience of working in a team and accepting joint responsibility
  • Experience of managing/supervising and motivating people and a team to achieve results
  • Experience of working in fast-moving environments
  • Experience of effective multi-tasking
  • Experience of raising and managing issues
  • Supervisory or management skills particularly in relation to team working and building; and meeting objectives
  • Ability to follow instructions, work plans and protocols and to get others to do the same
  • Management and supervisory skills able to delegate whilst retaining control
  • Time management of self and team ability to cope and manage change
  • Planning and prioritisation demonstrable influencing skills
  • Knowledge of role and functions of primary healthcare
  • Ability to use IT systems i.e. Outlook, word, and especially EMIS medical system, be able to search tools and be good in document management and filing systems both electronic and paper based
  • Demonstrably good at organising and being organised
  • Flexibility to cover during high demand/holidays etc
  • Good verbal and written communication skills including running team meetings
  • Ability to train and teach others
  • Knowledge of EMIS Web/making templates for appointment system/searches
  • Ability to analyse data and present in an easy to understand way

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