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Claims Administrator

1 month ago

Canberra, ACT, Australia Employers Mutual Management Pty Ltd Full time
About the Role

We are seeking an experienced Claims Administrator to join our team in Canberra. In this role, you will provide administrative support to our claims teams, enabling us to effectively manage personal injury claims.

Your primary responsibilities will include providing support to claims teams, contacting providers and customers via phone for clarification and follow-up of information, reviewing duplicate claims, duplicate payments, unpresented cheques, and creating and updating vendors.

You will also be responsible for maintaining claim file notes by entering actions undertaken into the claims system, as directed, and providing additional assistance within the team and business unit to support the achievement of team goals.

Key Responsibilities
  • Provide administrative support to claims teams
  • Contact providers and customers via phone for clarification and follow-up of information
  • Review duplicate claims, duplicate payments, unpresented cheques, and create and update vendors
  • Maintain claim file notes by entering actions undertaken into the claims system
  • Provide additional assistance within the team and business unit
About You

To succeed in this role, you will need strong computer skills, attention to detail, and time management skills. You will also require the ability to work independently and within a diverse team, with effective verbal communication skills and previous data entry experience.

A strong understanding of workers compensation and personal injury claims management principles would be highly regarded.

What We Offer

We offer a range of benefits to support your career growth and wellbeing, including:

  • A competitive salary of $70,000 - $90,000 per annum
  • Flexible working arrangements, including the option to work from home 3 days per week
  • A vibrant, collaborative team culture
  • Access to comprehensive learning and development opportunities
  • Comprehensive health insurance and gym membership
  • Annual tenure and performance-based recognition rewards

We value our people and are committed to supporting their professional development and wellbeing. If you are a motivated and skilled individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.