Customer Support Specialists

3 hours ago

Newcastle, New South Wales, Australia beBeeCustomerService Full time $69,840 - $77,400

Are you looking for a rewarding role where you can make a difference in people's lives?

We are seeking professional and empathetic Customer Service Officers to join our team.

This is an estimated 3-month temporary assignment, with a potential to extend. You will be required to work a 5 day, 35 hour week over a 7 day rotating roster between 9am-5pm.

In this role, you will be undertaking the following duties:

  • Deliver professional and empathetic frontline customer service
  • Attend to customer's needs, requests and enquiries within a timely and accurate manner
  • Foster a positive experience for all customers given their time of need and distress
  • Registering customers, providing information on support services
  • Capture, process, and lodge accurately customer information and requests into the database
  • Records and database management, ensuring high integrity, accuracy, and confidentiality
  • Facilitate the resolution of customer complaints
  • Maintain up to date knowledge of processes and technology, contribute to improvement initiatives
  • Foster a positive team environment
  • Ensure compliance with best practice and legislative requirements

Key skills and qualifications include:

  • Demonstrated experience delivering frontline customer service
  • Impeccable communication skills, both verbal and written
  • Empathetic nature with remarkable interpersonal skills
  • Professional, resilient and confident with a customer service delivery focus
  • Solid conflict resolution and problem solving skills
  • High attention to detail
  • Superior organisational skills and ability to multi-task and prioritise conflicting deadlines
  • Strong computer literacy and proficiency with MS office suite
  • Valid Drivers licence and own transportation

Benefits include:

  • $32.16 per hour + Super
  • A supportive and collaborative team environment
  • Ongoing training and development opportunities

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