Transformation Change Management Lead

2 days ago

Brisbane, Queensland, Australia beBeeChangeManagement Full time $180,000 - $200,000
Organisational Change Manager

We are seeking a skilled individual to facilitate the transition of our business towards ServiceNow capabilities.

About This Role

In this position, you will oversee the seamless implementation of the Common Service Data Model (CSDM) and lead the adoption and improvement of processes.

  • Capture IT service management, CMDB, and digital workflow requirements.
  • Align ServiceNow with CSDM for enhanced visibility, governance, and reporting.
  • Refine IT service and asset management processes using CSDM.
  • Determine data ownership and ensure CMDB accuracy in accordance with CSDM standards.
  • Structure business, application, and technical services effectively.
  • Engage key stakeholders to align with business and ServiceNow strategy.
  • Assess and mitigate the impacts of ServiceNow changes.
  • Deliver training and workshops for user adoption.
  • Inform and educate users on CSDM and ServiceNow changes.
Key Requirements
  • Exceptional collaboration, influencing, and negotiation skills.
  • Strong understanding of operational support needs.
  • Knowledge of the IT landscape and support requirements.
  • Expertise in ServiceNow CSDM.
  • Service modelling for complex services.
  • Strong knowledge of CMDB/ITSM.
  • Experience working with external suppliers.
  • Stakeholder management expertise.
  • Ability to work with stakeholders across regions/time zones.
  • Project management knowledge.
  • OCM experience/qualification.
  • Technical writing skills.
  • Understanding of Agile and ADO principles.

This is an exciting opportunity to contribute to driving organisational change within a dynamic organisation.

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