Transforming Business Through Change Management

1 day ago

Brisbane, Queensland, Australia beBeeChangeManagement Full time $90,000 - $125,000
Change Management Specialist

This role involves driving organisational change and transforming business processes to ensure seamless implementation of the Common Service Data Model (CSDM) and leading the charge in adopting and improving processes.

Key Responsibilities:
  • Capture IT service management, CMDB, and digital workflow needs through requirement gathering.
  • Align ServiceNow with CSDM for better visibility, governance, and reporting.
  • Refine IT service and asset management processes using CSDM.
  • Define data ownership and ensure CMDB accuracy per CSDM.
  • Structure business, application, and technical services properly through service mapping support.
  • Engage key stakeholders to align with business and ServiceNow strategy.
  • Assess and mitigate impacts of ServiceNow changes.
  • Deliver training and workshops for user adoption.
  • Inform and educate users on CSDM and ServiceNow changes through communication strategy.
  • Mitigate user resistance through engagement and support.
Requirements:
  • Excellent collaboration, influencing, and negotiation skills.
  • Strong understanding of operational support needs.
  • Knowledge of the IT landscape and support requirements.
  • Expertise in ServiceNow CSDM.
  • Service Modelling for complex services.
  • Strong knowledge of CMDB/ITSM.
  • Experience with external suppliers.
  • Manage stakeholder expectations.
  • Work with stakeholders across regions/time zones.
  • Project Management knowledge.
  • OCM experience/qualification.
  • Technical writing skills.
  • Understanding of Agile and ADO.
  • Ability to work in a transformative organisation.
Benefits:
  • Flexible working arrangements.
  • Opportunities for career development.
  • Collaborative team environment.
  • Competitive salary package.

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