Service Delivery Manager

1 week ago

Council Of The City Of Sydney, Australia ClearCompany Full time
Service Delivery Manager (ERP/Dynamics 365)

Join a leading Microsoft-focused business applications tech consultancy as a Service Delivery Manager (ERP/Dynamics 365) and take on a pivotal role in delivering exceptional service to our esteemed clients.

About the Role

We are seeking an experienced Service Delivery Manager to lead our ERP/Dynamics 365 service delivery team. As a key member of our team, you will be responsible for ensuring seamless service delivery, fostering strong relationships with our clients, and driving business growth.

Key Responsibilities
  • Accountable for service delivery outcomes and customer satisfaction across a prestigious client base.
  • Meet regularly with clients to review the status of products and services, including active and completed projects, changes, problems, and critical incidents.
  • Prepare and present client operational and service reports.
  • Strategically liaise with clients around their issues register/roadmap.
  • Act as the primary point of contact for clients for non-BAU matters or escalations.
  • Oversee client communication during critical incidents, problems, changes, and projects.
  • Review client feedback, team input, and performance data to implement changes to improve service quality and efficiency.
Requirements
  • Minimum 3 years' experience as a Service Delivery Manager/Customer Success Manager, including with customers that have a high volume of seats.
  • Strong knowledge and experience of ITSM processes, including driving service initiatives.
  • Demonstrated experience in project management, service delivery, client management, and leadership.
  • Exceptional stakeholder management skills, including an ability to build support for improvement initiatives.
  • Strong negotiation skills.
  • Thorough conceptual understanding of the products and services we are providing and managing for clients, including Dynamics 365 F&O.
  • Ability to investigate and find solutions to process, technical, or business issues.
  • Previous experience working for an MSP, Professional Services Company, Software Consultancy, or similar business is a significant advantage.
What We Offer

We offer a stable career path at any level, with a wide range of benefits and work/life balance options. This is a genuinely exciting role that offers a varied workload, a technically excellent team, lots of career growth, and flexible working hours.

Apply now, in strictest confidence, to daniel@etegroup.com.au or hit the APPLY tab.

  • Service Delivery Manager

    17 hours ago

    Council Of The City Of Sydney, Australia ClearCompany Full time

    Service Delivery ManagerClearCompany is seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for ensuring the successful delivery of our Dynamics 365 and ERP services to our prestigious client base.Key Responsibilities:Accountable for service delivery outcomes and customer satisfactionMeet...

  • Senior Delivery Manager

    4 weeks ago

    Council Of The City Of Ryde, Australia Singtel Group Full time

    Senior Delivery ManagerAt Optus, we're committed to delivering exceptional results through our talented teams. As a Senior Delivery Manager, you'll play a critical role in leading cross-functional teams to achieve business outcomes.Key Responsibilities:Lead Agile delivery teams to drive business outcomesCollaborate with stakeholders to ensure successful...

  • Delivery Lead

    3 weeks ago

    Council Of The City Of Sydney, Australia Endeavour Group Full time

    Job DescriptionThe Delivery Lead plays a pivotal role in the success of a squad, ensuring they are set up for success in prioritizing, planning, and executing transformation initiatives using Scrum or Kanban frameworks.Key ResponsibilitiesEnable the squad by removing impediments and facilitating transparency of all work, progress of sprint goals, and...

  • Customer Delivery Manager

    5 months ago

    Sydney, Australia Delivery Centric Technologies Full time

    **Role: Azure Data Architect** Hello Folks, We are looking for passionate professionals who are passionate about their job and want to make a difference with their consulting and solutioning skills, who are ready to take challenges and test their skills to provide the best solutions. We are currently looking for the below roles **About Delivery...

  • Program Delivery Manager

    1 month ago

    Council Of The City Of Sydney, Australia Origin Energy Full time

    About the RoleOrigin Energy is seeking an experienced Program Delivery Manager to lead our cutting-edge renewable energy projects. As a key member of our team, you will be responsible for overseeing multiple large-scale projects, from solar and battery systems to power factor correction and more.As a Program Delivery Manager at Origin, you will be...

  • Program Delivery Manager

    4 weeks ago

    Council Of The City Of Sydney, Australia Origin Energy Full time

    About the RoleOrigin Energy is seeking an experienced Program Delivery Manager to lead the delivery of large-scale renewable energy projects. As a key member of our team, you will be responsible for overseeing multiple projects from start to finish, ensuring they are delivered on time, within budget, and to the highest quality standards.Key...

  • Delivery Services Operations Manager

    1 month ago

    City of Canning, Australia Ontime Group Of Companies Full time

    About the RoleWe are seeking an experienced Operations and Recruitment Delivery Services Executive to join our team in Perth. As a key member of our operations team, you will be responsible for a variety of activities including subcontractor recruitment, driver relationships, business development, general administration, compliance, fleet management, and...

  • Product Delivery Lead

    4 weeks ago

    Council Of The City Of Sydney, Australia Terem Full time

    About the RoleWe're seeking a seasoned Delivery Manager to join our team at Terem, a tech product development and strategy firm. As a key member of our team, you'll be responsible for leading design and product development teams to delivery success.Key ResponsibilitiesLead agile teams developing software products or projectsManage priorities and communicate...

  • Head of Project Delivery

    1 month ago

    Council Of The City Of Sydney, Australia Zenobē Full time

    About the RoleWe are seeking a highly skilled and experienced Head of Project Delivery to join our team at Zenobè. As a key member of our leadership team, you will be responsible for delivering turnkey infrastructure construction projects in the AU/NZ region.Key ResponsibilitiesWork closely with the Director of Delivery to build and manage a high-performing...

  • Head of Project Delivery

    4 weeks ago

    Council Of The City Of Sydney, Australia Zenobē Full time

    About the RoleWe are seeking a highly skilled and experienced Head of Project Delivery to join our team at Zenobè. As a key member of our leadership team, you will be responsible for delivering turnkey infrastructure construction projects in the AU/NZ region.The successful candidate will have a strong background in engineering, with a focus on the delivery...

  • Head of Project Delivery

    3 weeks ago

    Council Of The City Of Sydney, Australia Zenobē Full time

    About the RoleWe are seeking a highly skilled and experienced Head of Project Delivery to join our team at Zenobè. As a key member of our leadership team, you will be responsible for delivering turnkey infrastructure construction projects in the electric vehicle space.The successful candidate will have a strong background in project management, with a...

  • Product Delivery Lead

    2 weeks ago

    Council Of The City Of Sydney, Australia Terem Full time

    About the RoleWe're Terem, a tech product development and strategy firm, and we're looking for a Delivery Manager with a passion for product development to join our team.This is a unique opportunity to contribute to building great products in a remote-first company with hybrid options when needed.As a Delivery Manager, you'll be responsible for planning and...

  • Head of Project Delivery

    1 month ago

    Council of the City of Sydney, Australia Zenobē Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as Head of Project Delivery. As a key member of our leadership team, you will be responsible for delivering turnkey infrastructure construction projects in the electric vehicle space.Key ResponsibilitiesLead the delivery of high-value and complex energy infrastructure...

  • Product Delivery Lead

    3 weeks ago

    Council Of The City Of Sydney, Australia Terem Full time

    About the RoleWe're seeking a seasoned Delivery Manager to join our team at Terem, a tech product development and strategy firm. As a key member of our team, you'll be responsible for leading design and product development teams to delivery success.Key ResponsibilitiesManage agile teams developing software products or projectsLead by example, prioritizing...

  • Program Delivery Manager

    4 weeks ago

    Council Of The City Of Sydney, Australia Origin Energy Full time

    About the RoleOrigin Energy is seeking an experienced Program Delivery Manager to lead our cutting-edge renewable energy projects. As a key member of our team, you will be responsible for overseeing multiple large-scale renewable energy projects, from solar and battery systems to power factor correction and more.You will work closely with cross-functional...

  • Product Delivery Lead

    2 months ago

    Council Of The City Of Sydney, Australia Terem Full time

    About the RoleWe're Terem, a tech product development and strategy firm, and we're seeking a seasoned Delivery Manager to join our team. As a key member of our team, you'll be responsible for leading our product delivery efforts and ensuring that our projects are completed on time, within budget, and to the highest quality standards.Key ResponsibilitiesLead...

  • Product Delivery Lead

    1 month ago

    Council Of The City Of Sydney, Australia Terem Full time

    About the RoleWe're Terem, a tech product development and strategy firm, and we're seeking a seasoned Delivery Manager to join our team. As a key member of our team, you'll be responsible for leading our product delivery efforts and ensuring that our projects are completed on time, within budget, and to the highest quality standards.Key ResponsibilitiesLead...

  • Product Delivery Lead

    1 month ago

    Council Of The City Of Sydney, Australia Terem Full time

    About the RoleWe're seeking a seasoned Delivery Manager to join our team at Terem, a tech product development and strategy firm. As a key member of our team, you'll play a crucial role in driving the success of our projects and delivering high-quality products to our clients.Key ResponsibilitiesLead design and product development teams to delivery...

  • Deputy Director of Professional Services

    1 month ago

    Council Of The City Of Sydney, Australia Australian Public Service Commission Full time

    About the RoleThe Deputy Director of Professional Services is a key position within the Maritime Safety Bureau, responsible for delivering high-quality services to the Fleet. This role requires a strong understanding of compliance with legislative frameworks, government decision-making, and Defence's mission and policy requirements.Key...

  • Delivery Associate

    1 month ago

    Sydney, New South Wales, Australia Delivery Associates Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Delivery Associate. In this role, you will work closely with our clients to develop and implement delivery plans that drive meaningful impact.Key ResponsibilitiesCollaborate with clients to design and implement delivery plans that align with their strategic...