Trainer for Retail Excellence

4 weeks ago


Brisbane, Queensland, Australia Amplifon Full time

Amplifon is looking for a skilled Sales Training Professional to join our team.

This role is an exciting opportunity to work with a dynamic and high-performing team, driving business improvement and ensuring we don't lose focus from our key asset – our people.

Key Responsibilities:

  • Deliver CA coaching programs to up-skill our CA Team using their superior diary management and appointment activation skills.
  • Evaluate training delivered and prepare training plans for identified areas of improvement.
  • Train through a variety of methodologies including e-learning, online, and face-to-face sessions.
  • Conduct induction programs for new joiners and administer on-the-job training.
  • Develop and update training modules to ensure best practices in customer service are followed in all clinics.

You will have:

  • Completion of year 12 or equivalent.
  • Worked in a client-facing role for a minimum 2 years.
  • A passion for training and service excellence.
  • Confidence in public speaking.
  • Knowledge of MS Office Suite.
  • Ability to travel interstate and hold a drivers license.
  • Be highly organised and deadline-driven.
  • A proven CA with the ability to deliver results.

What we offer in return:

  • Competitive remuneration with performance bonus.
  • Free Hearing Aid for you, 50% discount for immediate family members, and 30% for other family members and friends.
  • Yearly flu vaccinations.
  • Free access to our Employee Assistance Program.
  • Career growth opportunities within the largest independent hearing care network.

As an employer who embraces Equal Opportunity and promotes diversity, we encourage persons of all ages and backgrounds, including Indigenous Australians, to apply.


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