Customer Banking Specialist Relief Professional
1 day ago
We are seeking enthusiastic customer service professionals to join our team in delivering a seamless banking experience to our customers.
As the Customer Banking Specialist Relief, you will have in-depth conversations with customers about their overall banking needs, provide support to local branches, and complete Financial Health Checks to assess customers' financial needs.
Key Responsibilities- Deliver exceptional customer service and support customers with enquiries, maintenance on accounts, and process applications for credit products.
- Provide options for customers through education and demonstration of our in-branch technology and digital banking options.
- Problem solve and provide effective solutions while championing our processes, procedures, and risk-adverse culture.
- Work in a busy, commercial, and driven retail environment, seeing the big picture for customers and providing them with holistic solutions.
- Proven experience delivering exceptional customer service, ideally in financial services, retail, or hospitality.
- Excellent communication skills and the ability to articulate financial terms in a clear way.
- The ability to ask the right questions, find solutions, act with integrity, and place the customer at the centre of everything you do.
- A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers.
At CommBank, we deliver a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services, and technology.
We're committed to making a positive impact on our customers' lives and being there for them when they need us.
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