Support Liaison

1 week ago


Waterloo, Australia at Sonder Full time
About the Role

At Sonder, we provide 24/7 support to our members, empowering them to be at their best. As a member of our team, you will act as the first point of contact for members who need help, supporting them with issues relating to mental health, wellbeing, and physical safety.

**Key Responsibilities**

• Coordinate a wide variety of emergency and non-emergency requests under the guidance of our Shift Supervisor
• Work with our team of Nurses and Psychologists to accurately pass on case notes for cases that require escalation
• Liaise with external stakeholders to ensure the best outcome for the member
• Provide input into operational processes and functionality

**What You'll Bring**

• Experience working in a complex high-pressure environment, operations, or inbound call centre
• Superior English communication skills - fluency in other languages is helpful but not required
• Experience in working in Culturally and Linguistically diverse communities, complex or crisis environments (Desirable)
• Experience managing multiple tasks
• Strong problem-solving skills

**Why Sonder?**

We offer a collaborative, vibrant, and passionate team of experienced professionals, and as we continue to grow, there will be plenty of development opportunities. Our benefits include modern office facilities, a learning fund, paid parental leave, and wellbeing support to invest in your own wellbeing.

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