Conflict Resolution Expert
4 days ago
This role involves the management of internal and external dispute resolution programs, ensuring high-quality complaint handling that drives customer satisfaction.
Key Responsibilities- Manage internal and external dispute resolution programs, including assessing and investigating disputes from intake to closure.
- Assess and investigate customer complaints, compiling relevant information for thorough case management.
- Conduct or oversee mediations and negotiations on complex or high-risk disputes.
- Lead education initiatives across the business on dispute handling and compliance.
- Review and update policies and processes to ensure regulatory requirements are met.
- Compile and present complaint handling statistics and trends to stakeholders.
- Provide high-quality written and verbal responses to dispute cases.
- Collaborate with risk, compliance, and legal teams on complex issues.
- Experience in dispute resolution, complaint handling, or a related field.
- Strong investigative and analytical skills.
- Excellent communication and negotiation abilities.
- Attention to detail and commitment to regulatory compliance.
- Ability to work collaboratively across teams and manage multiple priorities.
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Conflict Resolution Expert
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