Client Service Manager

2 weeks ago

Melbourne, Victoria, Australia Citi Full time
About Citi

Citi is a global financial institution that provides a broad range of financial services and products to clients around the world. With a rich history spanning over 200 years, we have established ourselves as a leader in the financial industry.

We pride ourselves on our commitment to delivering exceptional customer service, innovative solutions, and unparalleled expertise. Our team is comprised of dedicated professionals who work together to provide our clients with tailored financial solutions that meet their unique needs.

Why Join Us?

At Citi, you'll have the opportunity to grow your career, make a real impact, and contribute to the success of a leading global financial institution. We offer a dynamic and inclusive work environment, competitive compensation and benefits, and a comprehensive training program designed to help you succeed.

About the Role

We are seeking an experienced Client Service Manager to join our Securities & Derivatives Processing team in Melbourne, Australia. As a Client Service Manager, you will be responsible for providing high-quality client service, managing client relationships, and ensuring seamless execution of securities and derivatives transactions.

The ideal candidate will possess excellent communication and interpersonal skills, strong analytical and problem-solving abilities, and a proven track record of delivering exceptional results in a fast-paced environment.

Key Responsibilities
  • Manage client relationships and expectations through proactive communication and issue resolution
  • Coordinate with internal stakeholders to ensure timely and accurate execution of client transactions
  • Monitor and report on key performance indicators (KPIs) to measure client satisfaction and transaction efficiency
  • Analyze and resolve complex client issues in a timely and professional manner
  • Develop and implement process improvements to enhance client experience and reduce operational risk
  • Collaborate with cross-functional teams to identify and address potential client concerns and issues
Requirements
  • Minimum 5 years of experience in client-facing roles, preferably in the financial services industry
  • Proven track record of delivering exceptional client service and driving business growth
  • Strong analytical and problem-solving skills, with the ability to analyze complex data and identify trends
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines
  • High school diploma or equivalent required; bachelor's degree preferred
What We Offer
  • A competitive salary ranging from $120,000 to $180,000 per annum
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • A generous bonus structure tied to individual and team performance
  • A comprehensive training program designed to help you succeed in your role
  • Ongoing support and development opportunities to advance your career

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