Customer Support Liaison

4 days ago

Preston, Victoria, Australia beBeeResponsibility Full time $45,000 - $85,000

We are seeking a skilled professional to fill the role of Customer Support Liaison.

This is a unique opportunity for someone who is proactive, customer-focused, and highly organized.

Key Responsibilities:

  • Coordinate service calls to ensure timely attendance by technicians.

  • Provide technical support and resolve customer inquiries via phone, email, and webchat.

  • Manage data in CRM systems to maintain accurate records.

  • Liaise with service agents to ensure jobs are completed to standard and on time.

  • Assist with customer complaints and special requests.

  • Process payments and support re-attends and installations from sales orders.

  • Communicate key updates and opportunities to the Customer Support Manager.

Requirements:

  • Year 12 VCE or equivalent qualification.
  • Proven customer service skills.
  • A professional and friendly phone manner.
  • Strong communication and coordination abilities.
  • Experience with CRM systems (NetSuite/Salesforce preferred).

Benefits:

The successful candidate will have the opportunity to work in a fast-paced environment, develop their skills, and make a real difference to our customers.

We offer a competitive salary and a range of benefits.

What We Offer:

  • A supportive team environment.
  • Ongoing training and development opportunities.
  • A competitive salary package.
  • A range of benefits including [insert benefits here].

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