Frontline Customer Services and Administrative Support Specialist

6 days ago

Preston, Victoria, Australia beBeeAdministration Full time $45,000 - $65,000
Customer Service and Administration Officer Job Overview

This role presents a unique opportunity to secure a challenging and rewarding position as a Customer Service and Administration Officer.

The ideal candidate will be highly organized, customer-focused, and proactive in delivering exceptional service. This role requires strong communication and organizational skills, with the ability to work efficiently and effectively in a dynamic environment.

  • Key Responsibilities:
  • Manage customer relationships by handling inquiries via phone and email, proactively addressing issues, and ensuring high customer satisfaction.
  • Coordinate schedules with the team of technicians, allocating jobs on time and maintaining smooth operations with suppliers and partners.
  • Perform essential financial administration tasks, including creating quotes and invoices, processing supplier invoices, managing credits, and handling general office duties such as filing and mail processing.
  • Utilize internal systems to create and manage new jobs, process purchase orders, and maintain accurate documentation.
  • Support marketing efforts by assisting with email campaigns for promotions and newsletters, and maintaining customer databases.
  • Requirements:
  • A minimum of 2 years' experience in a similar customer service or administration role.
  • Proficiency with computers and strong working knowledge of the Google Business Suite (Sheets, Docs, Shared Drive).
  • Experience with Simpro, Xero, or other similar accounting or trade management software is highly preferred.
  • A valid Police Check or willingness to obtain one.
  • Knowledge of the solar industry is preferred.
  • Personal Attributes:
  • Ambitious & Proactive: A highly motivated self-starter with a passion for excellence and solution-focused mindset.
  • Organised & Detail-Oriented: A keen eye for detail, able to follow established systems and processes, and manage multiple tasks efficiently.
  • A Strong Communicator: Excellent listening and communication skills, articulate and well-presented.
  • Adaptable & Professional: Able to deal with change in an open-minded and enthusiastic manner, maintaining a high level of professionalism at all times.

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