Customer Experience Leader

5 days ago

Preston, Victoria, Australia beBeeLeadership Full time $72,000 - $105,320
Customer Service Manager Position">">

We're on the lookout for a skilled and charismatic leader to join our team as a Customer Service Manager. As a key member of our operations, you'll play a pivotal role in ensuring our guests have an exceptional experience at our venue.

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  • Motivate and inspire your team to deliver top-notch customer service, creating lasting impressions that keep our guests coming back.">
  • Champion team coaching and mentoring, guest initiatives, and day-to-day operations, driving growth and excellence throughout our business.">
  • Proactively develop and implement local events and marketing strategies to boost engagement and attract new customers.">
  • Foster a positive work culture centered around fun, passion, and authenticity, encouraging your team and guests to feel at ease.">
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About You:

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  • You possess excellent leadership and operational experience, with a contagious enthusiasm for delivering outstanding customer experiences in a fast-paced environment.">
  • You hold current industry RSA and RSG/RCG qualifications, demonstrating your commitment to providing exceptional service while ensuring a safe and enjoyable atmosphere for all.">
  • You're a natural people person who thrives in a collaborative setting, always looking for ways to improve and innovate.">
">Benefits">
  • An exclusive discount card for our ALH Hotels pubs & accommodation, BWS, Dan Murphy's, and other Endeavour Group brands, plus discounts at Woolies supermarkets and BIG W through our partnership with Woolworths.">
  • Access to a range of free services to support your physical, mental, and financial wellbeing, because we care about your health and happiness.">
  • Dedicated learning and development opportunities to help you grow professionally and personally, so you can achieve your career aspirations.">
  • A supportive and inclusive work environment where you can be yourself, come as you are, and make a real difference in our community.">
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If this opportunity excites you, we'd love to hear from you Don't hesitate to apply and take the first step towards joining our dynamic team.

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In line with our ongoing commitment to responsibility, candidates will be required to complete Employee Due Diligence checks as part of the recruitment process.

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