Senior Fine Jewellery Client Advisor

4 days ago

Southbank, Victoria, Australia Miller Leith Full time
About the Role

The Company
With a rich heritage of expertise, this esteemed fine jewellery brand is synonymous with luxury and elegance. Their exceptional craftsmanship captures the essence of timeless beauty, showcasing the enchanting allure of nature's most treasured gems.

The Role
As a Senior Fine Jewellery Client Advisor, you will provide exceptional service and guidance to clients seeking exquisite jewellery pieces. You will build and nurture relationships with clients, understanding their preferences, needs, and desires to offer personalized recommendations. Additionally, you will be responsible for showcasing the company's offerings, presenting detailed product information, and ensuring a seamless purchasing experience. Maintaining a high level of professionalism, integrity, and confidentiality is essential as you handle valuable and precious items. Your goal is to exceed client expectations, fostering long-term loyalty and establishing the company as a trusted destination for fine jewellery.

Key Responsibilities

  • Provide expert advice on gemstones, metals, jewellery design, and craftsmanship to clients.
  • Build and maintain strong relationships with clients through exceptional interpersonal and communication skills.
  • Upsell and cross-sell jewellery pieces to clients, using negotiation skills to handle pricing discussions and close sales effectively.
  • Familiarity with retail point-of-sale systems and customer relationship management (CRM) software can streamline client interactions, order management, and provide insights for targeted marketing efforts.

Benefits

Working as a Senior Fine Jewellery Client Advisor for this renowned luxury jewellery company offers a range of benefits. You will have the opportunity to work with a discerning clientele who appreciate and seek out exceptional quality and craftsmanship. This enables you to build relationships with clients who share your passion for exquisite jewellery and appreciate your expertise. Additionally, being part of a prestigious brand allows you to showcase a wide range of stunning jewellery creations, presenting clients with a diverse selection to choose from. The company's commitment to excellence and reputation for luxury ensures that you are associated with a brand that is highly regarded in the industry, enhancing your professional reputation. Moreover, you have access to ongoing training and development opportunities, keeping you up-to-date with the latest trends and product knowledge, further enhancing your skills as a Client Advisor in the luxury jewellery market.

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