Motor Assessor Metropolitan NSW
2 weeks ago
Commercial Vehicle Damage Assessor Role
At Allianz Australia Services Pty Ltd, we are dedicated to delivering exceptional customer service and ensuring the best possible outcomes for our customers. We are seeking an experienced Motor Assessor to join our team in Metropolitan NSW.
About the Role
This key role involves applying motor assessing policies and procedures to ensure the best practicable repair cost, customer service, and compliance outcomes are achieved. The primary purpose is to deliver a best practicable assessment outcome in either repair cost or total loss, while complying with motor assessing process guidelines, allowances, parts policy, severity coding requirements, and repairer standards.
Key Responsibilities
- Deliver best practicable assessment outcomes, in either repair cost or total loss
- Comply with motor assessing process guidelines, allowances, parts policy, severity coding requirements, and repairer standards
- Apply repair cost benchmarking, alternative parts reporting, and scorecards to improve repairer performance
- Contribute to improving the customer service of selected and non-selected repairers
- Provide customers with access to the prompt resolution of complaints, including repair warranty, service-related, and other issues
About You
We are looking for an experienced Motor Assessor with a current trade qualification licence within the motor vehicle repair industry. You will have experience in repair shop management/estimating and motor vehicle assessing practices, as well as the provision of damaged vehicle quotations. A current driver's licence is also required. Knowledge of the Motor Vehicle Insurer and Repair Industry Code of Conduct is highly desirable.
What's on Offer
As an employee of Allianz Australia Services Pty Ltd, you will be part of a team that is open-minded, supportive, and genuinely focused on customer outcomes. You will have access to a range of benefits, including over 10,000 on-demand learning resources and programs, insurance products, deals, and discounts, and initiatives to support your financial wellness. We also offer a flexible and remote working environment, where you can take control of your career development and work-life balance.
About Allianz Australia Services Pty Ltd
Allianz Australia Services Pty Ltd is a leading insurance and asset management brand, dedicated to delivering exceptional customer service and ensuring the best possible outcomes for our customers. We value diversity and inclusion, and are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success.
Adjustments and Support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to us for a confidential conversation.
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